As you guys know by now, I’m really hoping to make these “5 Minutes with…” Q&A sessions representative of all the geographies and business units that eBay Inc. covers. Obviously, I don’t get the face-to-face interaction with people based in different countries, but I can certainly capture the heart of the FAQ, regardless of where an individual may be located. So when folks over at PayPal contacted me and said that Uwe Heddendorp, vice president of European Operations for PayPal, was interested in being featured on Ink, I sent him the “5 Minutes With…” FAQ immediately.

Based out of Dublin, Uwe joined PayPal last year and brought a strong background in operations, customer service and customer loyalty. Uwe’s professional experience includes eight years with AOL Germany, where he served as CEO and held other key leadership positions in AOL’s customer service operation. Prior to joining PayPal in September, 2008, Uwe was Chief Operating Officer for Loyalty Partner. (More …)