In my final blog post from eBay Live! I referenced a conversation I had with Marcia Cooper and Harvey Levine of GeneralEnterprises.net in which we talked at great length about a single neutral feedback negatively affecting their status on eBay given the recent changes to the Feedback system. As certified eBay Education Specialists, they also need to maintain a certain level of DSR scores so their concern went beyond their eStore status. Having said all of this, Marcia was quick to point out that based on what she had seen and heard during her week in Chicago she felt that it was clear that eBay was listening to what attendees had to say – both positive and negative. She concluded “we arrived at eBay Live! feeling like combatants and leave feeling like we’re in this together as partners and friends.”
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