eBay Ink » sellers http://ebayinkblog.com an inside look at the wide world of eBay, Inc. Fri, 25 May 2012 16:17:21 +0000 en hourly 1 http://wordpress.org/?v=3.3.2 eBay Moving to Single Checkout Process by June 30, 2011 #ebaynews http://ebayinkblog.com/2010/08/24/ebay-moving-to-single-checkout-process-by-june-30-2011-ebaynews/ http://ebayinkblog.com/2010/08/24/ebay-moving-to-single-checkout-process-by-june-30-2011-ebaynews/#comments Tue, 24 Aug 2010 15:20:53 +0000 Andrew Chase http://ebayinkblog.com/?p=7249 This morning, Todd Lutwak (eBay’s VP of Seller Experience) announced that over the coming months, eBay will be moving to a single, consolidated checkout process, and effective June 30, 2011, eBay Checkout will be the only checkout process on eBay.com.

What does that actually mean? Checkout is obviously a key part of shopping online – we all want an effective, secure, simple method for making our purchases. A consistent checkout experience helps buyers complete their purchases in confidence. And for sellers, one consistent checkout experience – with business functionality like payment processing and tax collection – can help streamline business operations.

While most eBay sellers already use eBay Checkout in its current form, historically we haven’t offered certain checkout functionality that other sellers need. So Certified third-party providers like ChannelAdvisor, Auctiva, Vendio, Infopia and Kyozou have offered checkout with their solutions packages to fill this gap.

Between now and next June, eBay Checkout will be updated with more credit card/debit card processing services, better shipping support and an advanced sales tax calculator, among other things, and we will continue to work closely with third-party providers to transition their members to eBay Checkout. Plus we’ll remain close with them on the other valuable services they offer eBay sellers.

A single, familiar checkout experience is key to reducing confusion and improving how people shop on eBay. We’ve been working with sellers and providers for some time and will continue to do so for a seamless transition next year.

We’d be happy to answer your questions. Feel free to leave comments here on Ink blog or via Twitter at @ebayinkblog and @ebay_andy.

Cheers!
Andy

]]> http://ebayinkblog.com/2010/08/24/ebay-moving-to-single-checkout-process-by-june-30-2011-ebaynews/feed/ 4 BEHIND THE SCENES VIDEO: Interview 1 from #eBayOL Dallas with Green Earth Wireless #eBayGreen http://ebayinkblog.com/2010/05/17/behind-the-scenes-video-interview-1-from-ebayol-dallas-with-green-earth-wireless-ebaygreen/ http://ebayinkblog.com/2010/05/17/behind-the-scenes-video-interview-1-from-ebayol-dallas-with-green-earth-wireless-ebaygreen/#comments Mon, 17 May 2010 21:23:55 +0000 Richard Brewer-Hay http://ebayinkblog.com/?p=6499 A week removed from eBay: On Location – Dallas and registration just opened this morning for the Chicago event in July.

For those of you who follow Ink regularly, you know that I focused on interviewing sponsors/vendors when I attended eBay: On Location – Atlanta. (Check out my video interviews with Endicia, ProStores and eBay AdCommerce HERE , HERE and HERE. So when I got to Dallas, I wanted to spend more time meeting with eBay sellers that had taken the time out of their weekend to attend the event. Here is the first in a series of video interviews with sellers from eBay: On Location – Dallas as I sat down for a few minutes with Sam Triguni, Founder of Green Earth Wireless.

Enjoy!

Cheers,
RBH

]]> http://ebayinkblog.com/2010/05/17/behind-the-scenes-video-interview-1-from-ebayol-dallas-with-green-earth-wireless-ebaygreen/feed/ 1 Meeting with sellers at #eBayOL Dallas. Talking Resolution Process with Lisa’s Luxe http://ebayinkblog.com/2010/05/07/meeting-with-sellers-at-ebayol-dallas-talking-resolution-process-with-lisas-luxe/ http://ebayinkblog.com/2010/05/07/meeting-with-sellers-at-ebayol-dallas-talking-resolution-process-with-lisas-luxe/#comments Fri, 07 May 2010 23:10:58 +0000 Richard Brewer-Hay http://ebayinkblog.com/?p=6422 Lisa's Luxe at #eBayOL: Dallas

Spending time with Lisa’s Luxe here at eBay: On Location Dallas. Lisa has been selling on eBay for a little over 2 years now and full-time for 6 months after working for 7 years at Neiman Marcus.

Until today, she had 100% positive feedback however, as she was leaving to join us here at eBayOL, she received a negative feedback from a buyer in Europe who was upset that she couldn’t pay by check. Lisa reported it to eBay and if payment hasn’t been received by Tuesday of next week, the negative feedback will be removed. (I’ve given her my business card just in case).

Here’s hoping for a positive experience with the Resolution process.

Oh… and it’s her birthday on Sunday. Happy Birthday Lisa!

Cheers!
RBH

]]> http://ebayinkblog.com/2010/05/07/meeting-with-sellers-at-ebayol-dallas-talking-resolution-process-with-lisas-luxe/feed/ 3 VIDEO: Behind the Scenes at #eBayOL with eBay AdCommerce http://ebayinkblog.com/2010/05/04/video-behind-the-scenes-at-ebayol-with-ebay-adcommerce/ http://ebayinkblog.com/2010/05/04/video-behind-the-scenes-at-ebayol-with-ebay-adcommerce/#comments Tue, 04 May 2010 16:00:53 +0000 Richard Brewer-Hay http://ebayinkblog.com/?p=6372 All,
As we get closer to the second eBay: On Location event – this weekend in Dallas – I wanted to share some behind the scenes conversations I had at the previous event in Atlanta. I spent a few minutes with Mitch Gross, head of product strategy/marketing for eBay AdCommerce. I also had him fill-out the eBay Ink backgrounder form. Here is 5 Minutes With… Mitch Gross.

Mitch won’t be able to attend the Dallas event but his team will be there so please stop by and ask them questions / find out more.

Cheers,
RBH

Full Name: Mitch Gross
Nickname: Mitch
Official Title: Head of Product Strategy/Marketing, AdCommerce
What You Really Do: Ensure we build the right marketing/advertising products for our community. And, that both eBay and our community are successful as we introduce these new AdCommerce product offerings.
Education/Schooling: UCSB
Interests: Family, cycling, travel, food and wine
Favorite Quote: “Be sure you put your feet in the right place, then stand firm.” – Abe Lincoln
Most memorable eBay experience: Sold a car in less than a day. Guy showed up with cash the next day.
Most recent eBay purchase/sale: Batman radio for my boy. Unbelievable value and a huge success.
Favorite Albums: Royal Scam (Steely Dan), Red Hot and Rio (various artists), Gossip in the Grain (Ray LaMontagne), Caravanserai (Santana)
Favorite Movies: heavily influenced by my wife – Love Actually
What You Wanted to Be Growing Up: It changed about every 12-18 months. Mostly to do with sports.

Fill in the blanks:
I should have mowed the lawn yesterday. (It was Sunday).
I wish that I could get it all done.
The first thing I do when I get to work is try to get my head on straight.

]]> http://ebayinkblog.com/2010/05/04/video-behind-the-scenes-at-ebayol-with-ebay-adcommerce/feed/ 0 Chatting with @herbscraftsgift at #eBayOL Atlanta http://ebayinkblog.com/2010/03/20/chatting-with-herbscraftsgift-at-ebayol-atlanta/ http://ebayinkblog.com/2010/03/20/chatting-with-herbscraftsgift-at-ebayol-atlanta/#comments Sat, 20 Mar 2010 15:06:05 +0000 Richard Brewer-Hay http://ebayinkblog.com/?p=5870 RBH and Louise (Herbscraftsgifts) at eBay: On Location (Atlanta)
I’m sitting here in the main hall with Louise Sanchez from Colorado Springs. You can follow her on Twitter @hersbcraftsgift and check out her blog at http://herbscraftsgifts.blogspot.com/. She has almost 4,000 feedback on eBay with 500 listings up right now.

From the blog:

Our primary focus is eBay and anything eBay related plus traveling especially in our 34′ RV. We will be sharing our experiences along the way. I love to cook so we will be sharing that too along with random thoughts and observations. PLEASE, please scroll through the different months to see all our adventures, friends, RVing experiences and eBaying hints. They are all mixed in together. For cooking and recipes check out my other blog – http://cookingwithherbscraftsgifts.blogspot.com/

Pretty cool story. Louise is selling everything out of her RV (currently in Florida). Keeps her inventory with her on the road.

Great to meet you Louise! Cheers!
RBH

]]> http://ebayinkblog.com/2010/03/20/chatting-with-herbscraftsgift-at-ebayol-atlanta/feed/ 2 Unpaid Item Assistant Available to All Sellers Soon http://ebayinkblog.com/2010/03/11/unpaid-item-assistant-available-to-all-sellers-soon/ http://ebayinkblog.com/2010/03/11/unpaid-item-assistant-available-to-all-sellers-soon/#comments Thu, 11 Mar 2010 19:12:27 +0000 Richard Brewer-Hay http://ebayinkblog.com/?p=5667 An update to the eBay Announcement Board went up yesterday afternoon that I wanted to share with folks:

Improvements to the process when you open an unpaid item claim manually

* If a buyer doesn’t pay and you cancel the transaction, the buyer will no longer be able to pay for the item.
* If you open an unpaid item case, it will be closed automatically when the buyer pays using a safe electronic payment method such as PayPal or Moneybookers.

The new Unpaid Item Assistant is expected to be available to all sellers by the end of March.

You can read all about the Unpaid Item Assistant HERE.

You can read the full post HERE.

Cheers,
RBH

]]> http://ebayinkblog.com/2010/03/11/unpaid-item-assistant-available-to-all-sellers-soon/feed/ 1 Shopping Cart and eCommerce News | Will … http://ebayinkblog.com/2010/03/04/shopping-cart-and-ecommerce-news-will/ http://ebayinkblog.com/2010/03/04/shopping-cart-and-ecommerce-news-will/#comments Thu, 04 Mar 2010 21:48:45 +0000 Richard Brewer-Hay http://ebayinkblog.com/2010/03/04/shopping-cart-and-ecommerce-news-will/ Shopping Cart and eCommerce News | Will New USPS Plan Affect Your Ecommerce Business? http://ow.ly/1pIp5u

]]> http://ebayinkblog.com/2010/03/04/shopping-cart-and-ecommerce-news-will/feed/ 0 eBay Seller Release: Behind the Scenes http://ebayinkblog.com/2010/01/27/ebay-seller-release-behind-the-scenes/ http://ebayinkblog.com/2010/01/27/ebay-seller-release-behind-the-scenes/#comments Wed, 27 Jan 2010 21:14:12 +0000 Richard Brewer-Hay http://ebayinkblog.com/?p=5353 eBay Comms Room - Salt Lake City 6
All,
I’m still answering specific questions through email and comments here on Ink but in the meantime, I wanted to share a little sneak peak into what is happening behind the scenes. In addition to our usual Customer Service call center and PR efforts around news like this, we have also established two dedicated Communications rooms to allow for real-time collaboration across social media platforms and chat rooms to ensure we could get answers out to folks as quickly as possible. These have been staffed since 6am PT yesterday morning and include folks, such as myself, focused on communicating through a specific channel (forums, blogs, Twitter, email, etc.).

I took a quick video of our Comms Room here in San Jose HQ to give folks a behind-the-scenes look at how we’re working together to communicate information in real-time. The desks are set up in a horseshoe so we can easily ask questions to anyone in the room (representatives from the Buyer & Seller team, Corp Comms, Social Media, Engineering, eBay Annnouncements, etc. are all in here) for quick response…

Out in Salt Lake City, in addition to the Customer Service center, we have another comms room devoted to social media outreach and response. What follows is a sequence of photos taken out of that room where you can see folks on Twitter, Facebook, etc…

eBay Comms Room - Salt Lake City 1

eBay Comms Room - Salt Lake City 3

eBay Comms Room - Salt Lake City 4

Personally, it has been great to see so many people involved in proactively communicating information – regardless of channel or platform. As a global organization, I am hoping we can build on this for the future.

Back to it…

Cheers,
RBH

]]> http://ebayinkblog.com/2010/01/27/ebay-seller-release-behind-the-scenes/feed/ 1 VIDEO: Andrew Chase talks from eBay Customer Service Center http://ebayinkblog.com/2010/01/26/video-andrew-chase-talks-from-ebay-customer-service-center/ http://ebayinkblog.com/2010/01/26/video-andrew-chase-talks-from-ebay-customer-service-center/#comments Tue, 26 Jan 2010 22:03:08 +0000 Richard Brewer-Hay http://ebayinkblog.com/?p=5346 The following video was recorded earlier today at eBay’s Customer Service HQ in Salt Lake City, Utah. Andrew Chase (aka @ebay_andy) has joined me on past podcasts to help answer seller questions around previous announcements we’ve made in the marketplace. I find him an extremely knowledgeable and unsung hero for our community – similar to a number of Customer Service folks out in SLC – who has made it his mission to get information out to as many people as possible.

Here, he talks about the first few hours of reaction to the eBay Seller Release of earlier today…

Cheers,
RBH

]]> http://ebayinkblog.com/2010/01/26/video-andrew-chase-talks-from-ebay-customer-service-center/feed/ 0 VIDEO Interview with Lynda Talgo regarding eBay Buyer Protection http://ebayinkblog.com/2010/01/26/video-interview-with-lynda-talgo-regarding-ebay-buyer-protection/ http://ebayinkblog.com/2010/01/26/video-interview-with-lynda-talgo-regarding-ebay-buyer-protection/#comments Tue, 26 Jan 2010 15:45:51 +0000 Richard Brewer-Hay http://ebayinkblog.com/?p=5323 All,
I was also able to spend some time with Lynda Talgo, Senior Director of Resolutions at eBay, to discuss the eBay Buyer Protection news coming out of today’s Seller Release in more detail. What follows is a 3-part, face-to-face with Lynda in the lobby of the Community building at San Jose HQ. Again, like the video conversation with Dinesh, I’ve embedded the questions right into the videos.

Lynda gives an overview of the eBay Buyer Protection announcement…

Lynda discusses how the program differs from PayPal Buyer Protection and how this differs from last year’s initial launch…

Lynda talks about how this will benefit both buyers & sellers on eBay…

Cheers,
RBH

]]> http://ebayinkblog.com/2010/01/26/video-interview-with-lynda-talgo-regarding-ebay-buyer-protection/feed/ 4