Posts Tagged ‘feedback’
Positive news about Neutrals not being Negative
Thursday, July 10th, 2008
In my final blog post from eBay Live! I referenced a conversation I had with Marcia Cooper and Harvey Levine of GeneralEnterprises.net in which we talked at great length about a single neutral feedback negatively affecting their status on eBay given the recent changes to the Feedback system. As certified eBay Education Specialists, they [...]
eBay Live! 2008 is upon us…
Thursday, June 19th, 2008
Quite a bit of news coming out of the first day of eBay Live! 08 today. A press release was issued earlier today outlining how eBay plans to improve protections for buyers and sellers. Buyers who pay with PayPal will be protected on eligible transactions for 100% of an item’s purchase price - with no [...]
Knowing Where You Stand
Monday, May 19th, 2008
In an AB Post today regarding changes in eBay Marketplace policies, John McDonald, Sr. Director of US Trust & Safety said the top-line reasoning behind these changes is to “create more choice and selection for buyers and make it easier for them to find what they’re looking for. Second, these policy changes add flexibility, convenience [...]
Feedback on Feedback to Feedback
Friday, May 16th, 2008
All,
Thanks again for your kind words and emails. Sorry for the delay in getting this to you. As promised, I managed to spend time with Brian Burke this week and he tackled a lot of the follow-up questions that came through from the “Accountability” post written last week.
The following follow-up questions and answers are shown [...]
Accountability: The Evolution of the eBay Feedback System
Wednesday, May 7th, 2008
Yesterday I sat down with Brian Burke, Director of Global Feedback Policy, to get a full run-down of all the changes being applied to eBay’s Feedback system. During our discussion, I was able to get the rationale and reasoning behind the changes as well as ask some of the questions that had been provided by [...]
The F-word…
Thursday, May 1st, 2008
…As in “Feedback” (what were you thinking?).
The pending changes to eBay’s Feedback system have been a topic of much discussion since they were announced earlier this year. Early next week I am sitting down with Brian Burke, Director of Global Feedback Policy, to go over all aspects of the changes coming later this month and [...]
eCommerce Summit Q&A: Part 2
Tuesday, April 29th, 2008
In a continuing effort to provide all questions and answers that came out of the Summit last week - and the questions asked here on the blog - here is part 2 of the Q&A. This post highlights the ongoing shipping & handling discussion that came out of the “Navigating the Changes at eBay” panel. [...]
eCommerce Summit Q&A: Part 1
Thursday, April 24th, 2008
As promised, I will be posting Q&A sessions on Ink in multiple parts to make sure I cover all questions posed both here on the blog already, and at the eCommerce Summit. The following questions were asked immediately following Lorrie’s keynote yesterday.
Q. Based on a group study this morning, 2 out of 5 of the [...]
Lorrie Norrington Keynote at eCommerce Summit
Wednesday, April 23rd, 2008
The 2008 Spring eCommerce Summit officially kicked off this morning with an introduction by PeSA Executive Director, Jonathan Garriss, welcoming all attendees to New Orleans.
eBay President of Marketplace Operations, Lorrie Norrington, was the keynote speaker of the day and her presentation focused on giving a Marketplace progress report for the past few months and re-emphasizing [...]
The First 24 Hours
Thursday, April 3rd, 2008
Well, it’s been roughly 24 hours since the above photo was taken and we went live and I think my April calendar of blog topics just wrote itself based on the 62 comments received so far. With the exception of editing one sentence in one comment and deleting another comment for profanity, we’ve really kicked [...]
