In my final blog post from eBay Live! I referenced a conversation I had with Marcia Cooper and Harvey Levine of GeneralEnterprises.net in which we talked at great length about a single neutral feedback negatively affecting their status on eBay given the recent changes to the Feedback system. As certified eBay Education Specialists, they also need to maintain a certain level of DSR scores so their concern went beyond their eStore status. Having said all of this, Marcia was quick to point out that based on what she had seen and heard during her week in Chicago she felt that it was clear that eBay was listening to what attendees had to say – both positive and negative. She concluded “we arrived at eBay Live! feeling like combatants and leave feeling like we’re in this together as partners and friends.”
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Posts Tagged: estore
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FEATURED POSTRichard Brewer-Hay / Wednesday, July 9th, 2008
Stranded
The Points of Light eStore has been closed due to irregularities discovered in the fulfillment of travel packages. As a result, fulfillment of travel originating after July 15, 2008 was suspended. The store was run by an independent contractor.
In discussions with internal sources, I learned that the management of Points of Light Institute, a nonprofit organization, became aware of significant financial and operational irregularities in the way the independent contractor was fulfilling travel purchases made by customers on its eBay Store. Once the Points of Light Institute discovered the problem, they severed their relationship with the contractor and began working with law enforcement, legal and accounting representatives to get to the bottom of it all.
According to an interview between The NonProfit Times and Michelle Nunn, president and CEO of the Points of Light Institute, “Points of Light will fulfill travel through July 15 and work to accept the applications for refunds thereafter… The goal is to refund people within 30 days and begin refunds as soon as possible…”
The Points of Light Institute notified affected customers over the 4th of July weekend and posted a message to their website. They’ve also set up a Customer Care Center number at 800-886-6304. Buyers who already paid for travel which falls after the July 15, 2008 window, can apply for a refund at: http://www.pointsoflight.org/estore/refund.html
More updates to this as things develop but in the meantime, if you are affected, make sure to apply for your refund and visit Points of Light’s FAQ page for more details.
I knew that this could directly impact some of Ink’s readers so I wanted to help provide the latest information on this as best I could. I understand that Points of Light is trying to do right by all the buyers affected and here’s hoping they get this handled as swiftly and effectively as possible.
Cheers,
RBH
