Got my hands on some videos profiling PayPal customers. Wanted to share with folks here on Ink. Will add videos as I get more.
Cheers,
RBH
Posts Tagged: ecommerce
-
-
Add a comment 0 Playing with the new Kijiji classifieds iPhone app in beta. Unavailable publicly. It’s pretty cool though. Can’t wait to write a review.
STATUS UPDATERichard Brewer-Hay / Tuesday, March 16th, 2010
Playing with the new Kijiji classifieds iPhone app in beta. Unavailable publicly. It’s pretty cool though. Can’t wait to write a review.
-
FEATURED POSTRichard Brewer-Hay /
Control Your Own Destiny
Do you have a pen and paper handy? I’ll give you time to find them… OK, make sure the pen works.
Now, click on the following media file to listen to a conversation between Randy Smythe of Buy.com & John Lawson of ColderICE.com.
Sure, they’re are some moments in the discussion that are less than positive when referencing the eBay Marketplace. But I feel that the themes and analogies given in the discussion are vital whether you’re just getting started selling online or have been doing it for over a decade. I particularly liked the music industry analogy from Randy and the baseball analogy from John. Good, insightful stuff all round. (More …)
-
FEATURED POSTRichard Brewer-Hay /
Unpaid Item Assistant Available to All Sellers Soon
An update to the eBay Announcement Board went up yesterday afternoon that I wanted to share with folks:
Improvements to the process when you open an unpaid item claim manually
* If a buyer doesn’t pay and you cancel the transaction, the buyer will no longer be able to pay for the item.
* If you open an unpaid item case, it will be closed automatically when the buyer pays using a safe electronic payment method such as PayPal or Moneybookers.The new Unpaid Item Assistant is expected to be available to all sellers by the end of March. (More …)
-
STATUS UPDATERichard Brewer-Hay / Thursday, March 4th, 2010
Shopping Cart and eCommerce News | Will New USPS Plan Affect Your Ecommerce Business? http://ow.ly/1pIp5u
-
FEATURED POSTRichard Brewer-Hay / Wednesday, February 17th, 2010
eBay Android app is available for free at the Android Market
The eBay Android app is now available for free at the Android Market and can be downloaded by searching “eBay” from the Android Market on your handset. In addition to traditional type search, the eBay application – like most Android apps – comes enabled with speech-to-text voice search. Simply tap the microphone button near the search bar and say what you’re searching for. The app will then automatically search for that item… (More …) -
FEATURED POSTRichard Brewer-Hay / Wednesday, January 27th, 2010
eBay Seller Release: Behind the Scenes
All,
I’m still answering specific questions through email and comments here on Ink but in the meantime, I wanted to share a little sneak peak into what is happening behind the scenes. In addition to our usual Customer Service call center and PR efforts around news like this, we have also established two dedicated Communications rooms to allow for real-time collaboration across social media platforms and chat rooms to ensure we could get answers out to folks as quickly as possible. These have been staffed since 6am PT yesterday morning and include folks, such as myself, focused on communicating through a specific channel (forums, blogs, Twitter, email, etc.).I took a quick video of our Comms Room here in San Jose HQ to give folks a behind-the-scenes look at how we’re working together to communicate information in real-time. The desks are set up in a horseshoe so we can easily ask questions to anyone in the room (representatives from the Buyer & Seller team, Corp Comms, Social Media, Engineering, eBay Annnouncements, etc. are all in here) for quick response…
Out in Salt Lake City, in addition to the Customer Service center, we have another comms room devoted to social media outreach and response. What follows is a sequence of photos taken out of that room where you can see folks on Twitter, Facebook, etc…
Personally, it has been great to see so many people involved in proactively communicating information – regardless of channel or platform. As a global organization, I am hoping we can build on this for the future.
Back to it…
Cheers,
RBH
