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Posts Tagged: ebay+australia

  • FEATURED POSTRichard Brewer-Hay / Friday, June 13th, 2008

    eBay Responds to ACCC Draft Notice 

    Earlier this week, the Australian Competition and Consumer commission (ACCC) issued a draft notice that proposed to revoke eBay’s Safer Payments Initiative in Australia.

    “The ACCC acknowledges that having PayPal as the only payment provider has the potential to deliver some benefits to users, such as increased buyer protection insurance in certain circumstances. However, the ACCC believes that consumers are in the best position to decide which payment method is most suitable for them.” — ACCC Chairman, Mr Graeme Samuel.

    I wanted to wait until I received official word from eBay regarding the draft notice before posting here on Ink… the following statement was issued early this morning:

    ACCC draft notice undermines online consumer protection

    eBay will continue to fight for safety benefits for consumers

    13 June 2008: eBay challenges yesterday’s Australian Competition and Consumer Commission’s (ACCC) draft notice and is disappointed that the ACCC’s current view delays the opportunity to provide consumers a more secure way to shop on eBay.com.au with confidence.

    eBay intends to work with the ACCC and hopes to achieve a final outcome which has the safety and security of eBay’s members as its paramount objective. eBay will delay the removal of other payment methods from the site until Tuesday 15 July.

    PayPal offers consumers a range of payment choices, including bank transfer and credit cards. It’s a safer and easier online payment system that significantly enhances protection for eBay buyers and sellers.

    eBay is pleased to confirm that PayPal buyer protection will jump to $20,000 on eBay.com.au for purchases paid for using PayPal from Tuesday 17 June.

    eBay believes the consumer benefits of this initiative are worth fighting for on behalf of its buyers which will ultimately benefit sellers.

    I’ll see if I can get more information regarding the current situation but wanted to share the latest with you now.

    Cheers,
    RBH

  • FEATURED POSTRichard Brewer-Hay / Friday, May 9th, 2008

    Some things were said, not all of them were printed… 

    A month ago, eBay Australia announced its Safe Payment Initiative, and the story was covered here on Ink – generating a lot of discussion. Earlier today, the Associated Press published a story titled “eBay mulls PayPal only payments”.

    Along with my colleagues here and in Australia, we talked with the reporter about this story and said several times that “we have no plans to implement PayPal-only in the US”. This quote didn’t make it into the story, which is too bad because it seemed pretty clear what we meant. But in all fairness, this type of language led to a lot of questioning comments on Ink last month.

    The result today was an AP story that made it “unclear whether eBay will institute a similar policy in the United States and other countries.”

    While we wish the AP had listened to us and printed the quote, I’ll clarify what we meant here:

    In the US, we are not mulling, planning, or otherwise seriously considering a move to PayPal-only. There are US market-specific reasons why PayPal-only is something we simply cannot do in the US.

    We were offered the chance by the AP to be categorical on this subject, and we declined to do so. We declined because there are no plans, but categorical statements have a tendency to cause headaches down the road, particularly as we evaluate how to move forward in other markets and as conditions could shift in the US.

    As I said in the article, we will take what we learn in Australia with PayPal-only and apply it accordingly. What perhaps didn’t come across as well is that we will apply those lessons differently in different markets.

    We are a global company that has been successful, in part, because we allow each market to operate in a way that is both uniquely eBay and uniquely local, and we will continue to do so.

    Thanks,
    Usher Lieberman
    Corporate Communications

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