FEATURED POSTRichard Brewer-Hay / Thursday, June 10th, 2010
In addition to covering some of the eBay DevCon sessions live on Twitter, I’ve also been capturing some interviews with folks here at the event. Here is the first of a few videos taken over the 48-hour event. Enjoy!
Cheers,
RBH
(Apologies for the background noise on this one. We found a quiet room to conduct the rest after this initial interview):
FEATURED POSTRichard Brewer-Hay / Wednesday, June 9th, 2010
eBay announced the winners of the 2010 Star Developer Awards this morning. The awards recognize third-party developers who have driven innovative solutions that help streamline the selling process on eBay.
2010 award winners include:
eCommSource™ by Cloud Conversion™, a complete customer relationship management (CRM) solution that enables eBay sellers around the world to manage all customer service operations from a single salesforce.com Service Cloud account. Available on the salesforce.com AppExchange
(More …)
FEATURED POSTRichard Brewer-Hay / Thursday, June 3rd, 2010
eBay Giving Works and MissionFish, eBay’s nonprofit service provision partner, received a Cause Marketing Halo Award in the Best Transactional Campaign category, which honors campaigns that generate donations via consumer activity.
Micki Sever, manager of eBay Giving Works marketing programs, and Sean Milliken, CEO of MissionFish, accepted the award at an event in Chicago on Thursday, June 3, on behalf of both organizations. You can check out a video interview with them here:
FEATURED POSTRichard Brewer-Hay / Thursday, April 22nd, 2010
eBay Green Team’s Ashwin Seshagiri has a great anniversary blog post over on Green Team Talks.
Today is the 40th anniversary of Earth Day. In 1970, based largely on the work of a Senator from Wisconsin, there was a nation-wide demonstration in honor of the environment. There were parades and marches and sit-ins at universities. It was one of the very first moments when the notion of, “Think Global, Act Local,” became a reality.
You can read his complete blog post HERE.
Cheers,
RBH
FEATURED POSTRichard Brewer-Hay / Monday, April 5th, 2010
eBay introduced eBay Fashion today, a new enhanced shopping experience for clothing, shoes and accessories on eBay. I sat down with eBay Pop Culture expert, Karen Bard, to talk a little more about today’s news…
FEATURED POSTRichard Brewer-Hay / Tuesday, March 30th, 2010
The free eBay Classifieds iPhone application is now available for download and allows users to buy and sell locally via the iPhone or iPod Touch.
The app interacts directly with the eBay Classifieds back-end so it provides a seamless selling and buying experience that is made specifically for the mobile device. The mobile app provides: (More …)
STATUS UPDATERichard Brewer-Hay / Tuesday, March 16th, 2010
Playing with the new Kijiji classifieds iPhone app in beta. Unavailable publicly. It’s pretty cool though. Can’t wait to write a review.
FEATURED POSTRichard Brewer-Hay / Wednesday, January 27th, 2010
All,
I’m still answering specific questions through email and comments here on Ink but in the meantime, I wanted to share a little sneak peak into what is happening behind the scenes. In addition to our usual Customer Service call center and PR efforts around news like this, we have also established two dedicated Communications rooms to allow for real-time collaboration across social media platforms and chat rooms to ensure we could get answers out to folks as quickly as possible. These have been staffed since 6am PT yesterday morning and include folks, such as myself, focused on communicating through a specific channel (forums, blogs, Twitter, email, etc.).
I took a quick video of our Comms Room here in San Jose HQ to give folks a behind-the-scenes look at how we’re working together to communicate information in real-time. The desks are set up in a horseshoe so we can easily ask questions to anyone in the room (representatives from the Buyer & Seller team, Corp Comms, Social Media, Engineering, eBay Annnouncements, etc. are all in here) for quick response…
Out in Salt Lake City, in addition to the Customer Service center, we have another comms room devoted to social media outreach and response. What follows is a sequence of photos taken out of that room where you can see folks on Twitter, Facebook, etc…
Personally, it has been great to see so many people involved in proactively communicating information – regardless of channel or platform. As a global organization, I am hoping we can build on this for the future.
Back to it…
Cheers,
RBH
