All,
I was also able to spend some time with Lynda Talgo, Senior Director of Resolutions at eBay, to discuss the eBay Buyer Protection news coming out of today’s Seller Release in more detail. What follows is a 3-part, face-to-face with Lynda in the lobby of the Community building at San Jose HQ. Again, like the video conversation with Dinesh, I’ve embedded the questions right into the videos. (More …)
Posts Tagged: ebay inc
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11 Permanent link to VIDEO Interview with Dinesh Lathi about eBay Seller Release VIDEO Interview with Dinesh Lathi about eBay Seller Release
FEATURED POSTRichard Brewer-Hay / Tuesday, January 26th, 2010
VIDEO Interview with Dinesh Lathi about eBay Seller Release
All,
I was able to spend some time with Dinesh Lathi, VP of Buyer and Seller Experience at eBay, to discuss the news coming out of today’s Seller Release (eBaySR) in more detail. I did my best to anticipate some of the more challenging questions that may be on Ink reader’s minds and posed them to Dinesh (I realize you’ll have a ton more… and I’m happy to ask those too). What follows is a 7-part, comprehensive sit-down discussion with Dinesh in the lobby of the Community building at San Jose HQ. I’ve embedded the questions right into the videos. (More …) -
54 Permanent link to eBay “Seller Release” Announces Fee Changes, Stores Subscription Packages & Buyer Protection eBay “Seller Release” Announces Fee Changes, Stores Subscription Packages & Buyer Protection
FEATURED POSTRichard Brewer-Hay / Tuesday, January 26th, 2010
eBay “Seller Release” Announces Fee Changes, Stores Subscription Packages & Buyer Protection
eBay announced some significant changes to the selling and buying experience in the US marketplace today. Beginning March 30, sellers across the board will be able to experience lower up-front cost (in some instances zero up-front cost) when listing items on ebay.com.Here’s a look at what’s new for sellers and buyers:
New standard rates …
For sellers who list items occasionally, new “eBay Everyday” rates are available. Auction-style listings with a start price of 99 cents or less will be free (with no insertion fees for up to 100 listings per month). When an item sells, the seller will pay a flat final value fee of 9% of the sale price — and never more than $50. If an item doesn’t sell, the seller pays nothing. (More …) -
0 Permanent link to To Date: Over $5.5 Million in relief for Haiti through eBay & PayPal To Date: Over $5.5 Million in relief for Haiti through eBay & PayPal
FEATURED POSTRichard Brewer-Hay / Monday, January 25th, 2010
To Date: Over $5.5 Million in relief for Haiti through eBay & PayPal
Every time I think I’ve seen it all, the power of the individual, coming together with their fellow man/woman, comes face-to-face with my expectations and blows them out of the water. I received a very brief but powerful email overnight that contained two statistics I wanted to share with all of you.eBay
A reminder that you can buy, sell and/or donate items via a dedicated landing page on eBay.com, with proceeds going to Save the Children, The American Red Cross, and other nonprofits involved in the relief effort. The eBay Community (over 326,000 donors) has now raised over $1 Million as of Midnight EST last night across the US & UK sites. (More …) -
FEATURED POSTRichard Brewer-Hay / Thursday, January 21st, 2010
My Favorite eCommerce Podcasts
For those of you who don’t know, my previous “job” (I put the term in quotes because neither feel like your typical job) was acting as a kind of A&R agent for independent producers on a network called Mevio (then called PodShow). As a result, I still find myself following the hundreds of shows of people that have become friends and like to refresh my podcast lineup every other week with 10 rotating shows. However, there are 10 shows that never get taken out of rotation. They consist of a small number of sports, film and BBC shows and four eCommerce related shows. I thought it would be nice to share those four shows with folks here on Ink. (More …) -
FEATURED POSTRichard Brewer-Hay / Wednesday, January 20th, 2010
eBay Inc Reports Q4 2009 Earnings
eBay Inc. announced earnings for Q4 and full year ended December 31, 2009. Fourth-quarter revenue was $2.4 billion, up 16% from the same period last year. This includes the $112 million in revenue from Skype during the period that we still fully owned it. The year-over-year increase was attributed primarily to “excellent growth in PayPal and StubHub and improvement in growth rates in the core eBay business, as well as the positive impact from foreign currency movements.” (More …) -
5 Permanent link to eBay Improves on Top 20 NRF Ranking for Customer Service in 2009 eBay Improves on Top 20 NRF Ranking for Customer Service in 2009
FEATURED POSTRichard Brewer-Hay / Tuesday, January 19th, 2010
eBay Improves on Top 20 NRF Ranking for Customer Service in 2009
According to the fifth annual NRF Foundation/American Express Customers’ Choice survey, eBay is ranked #12 overall for customer service in 2009 (up 2 from #14 in 2008).The NRF Foundation/American Express 2009 Customer Service survey was designed to gauge consumer attitudes toward retailers’ customer service and to provide a listing of the top customer service retailers. The survey, which polled 8,600 consumers, was conducted by consumer marketing intelligence firm BIGresearch in September 2009 The consumer poll has a margin of error of plus or minus 1.0 percent.
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1 Permanent link to eBay is 2009 Mobile Retailer of the Year eBay is 2009 Mobile Retailer of the Year
FEATURED POSTRichard Brewer-Hay / Friday, January 15th, 2010
eBay is 2009 Mobile Retailer of the Year
eBay Inc. took first place in the Mobile Commerce Daily competition for the 2009 Mobile Retailer of the Year award.Mobile Commerce Daily indicated that “there were many worthy nominations, but after careful consideration, eBay did an outstanding job in its mobile efforts,” citing the high number of items bought via mobile on eBay this past holiday season (1.5 million) and the generation of more than a half a billion dollars of transactions via mobile in 2009. (More …)
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2 Permanent link to UPDATED: Learn how you can help Haiti earthquake relief efforts through eBay & PayPal UPDATED: Learn how you can help Haiti earthquake relief efforts through eBay & PayPal
FEATURED POSTRichard Brewer-Hay / Wednesday, January 13th, 2010
UPDATED: Learn how you can help Haiti earthquake relief efforts through eBay & PayPal
I’ll update this post with any new information and links as they become available.On Tuesday, Jan. 12 shortly before 5 p.m., a 7.0-magnitude earthquake rocked Port-au-Prince, the capital of Haiti. According to The Red Cross, about 3 million people were affected by the quake — one-third of Haiti’s population.
In the wake of the devastating quake, more than 100,000 people are feared dead with thousands of others injured or without homes. Reports from the scene say that getting aid to the injured is difficult because many hospitals have been destroyed and medical supplies and heavy equipment are desperately needed. (More …)
