eBay has announced that it is consolidating North America customer service operations by expanding its Salt Lake City Customer Support center operation but closing its Vancouver, Canada office. In a press release this afternoon eBay said that “the action is expected to capture efficiencies, expand support to customers and facilitate the delivery of new service programs focused on improving the eBay customer experience.”

From what I can tell, the closure of the Vancouver facility by September of this year will result in the elimination of approx 700 customer service agent positions. Conversely, it appears that it is eBay’s intent to add jobs at both the Salt Lake City CS center and at other CS facilities around the globe. (More …)