Further News
+ Tips to closing the deal on abandoned online shopping carts.
+ Mobile commerce offers consumers significant convenience over e-commerce.
+ A study shows, the iPad is driving American mobile commerce.

Posts From the Week
+ The World’s Fastest Car Show has been Nominated for a 2012 Webby Award… Please vote!
+ Social Resources for eBay Sellers: Pinterest and Facebook Timeline
+ Planned PayPal Site Outage for April 19
+ eBay Inc. Reports Strong Q1 2012 Results; Increases full-year guidance for 2012
+ eBay Earnings Twitter Recap via Storify; John Donahoe on CNBC

Looking Back on eBay Ink
April 20, 2011: eBay launches “Every Mom’s a Hero!” campaign and social media contest. Now here’s a promotion I can get behind… In addition to featuring products for Mum and special Mother’s Day Daily Deals, eBay is launching an integrated social media contest for customers and employees today called “Every Mom’s a Hero.” Utilizing Twitter and Facebook, eBay will feature stories and sentiments about special mothers shared through those channels. Facebook contest winners will be announced on May 10th and participants will be asked to post a photo of their mom “hero” along with a short story on eBay’s Facebook page about why this mom is so special. Happy Mother’s Day to all the Mums (and Moms) out there and I wish all of them could win these cool prizes! Good luck!

eBay InkWeekend Roundup is a summary of news and updates around eBay, PayPal, Social Media, Technology and E-commerce. Let us know what interests you.

eBay Earnings Q1 2012

A Summary of Tweets Around $eBay’s Q1 2012 Earnings Call

Storified by Perrine V. Crampton · Thu, Apr 19 2012 19:21:51

eBay Inc. CEO, John Donahoe, spoke on CNBC earlier today in response to the company’s Q1, 2012 earnings. Here you go:

eBay Inc. CEO, John Donahoe, talked about the new PayPal mobile payment tests being run at 51 Home Depot stores starting this week during eBay’s quarterly earnings call this afternoon. He went one better too. He actually visited a store this morning to try out the technology first-hand.

“This week @PayPal will be launching a pilot to 51 @HomeDepot stores…” #eBayQ411

— Richard Brewer-Hay (@ebayinkblog) January 18, 2012

Leaving his wallet and his mobile phone in his car, he tried the first-hand integration this morning at a San Jose Home Depot. By entering his mobile phone number and PIN, he was able to pay for a hammer in a matter of seconds. The receipt was emailed to him.

“…@PayPal customers will be able to pay for purchases in these @HomeDepot stores by swiping their PayPal card…”

— Richard Brewer-Hay (@ebayinkblog) January 18, 2012

The system works in two ways:
1. Using an in-store terminal, shoppers can buy items by punching in a phone number and PIN linked to their PayPal account
2. Pay using a plastic card issued by PayPal that works like a credit card

“…or entering their mobile phone number/PIN. No wallet or specific type of smartphone is required.” #eBayQ411 $eBay

— Richard Brewer-Hay (@ebayinkblog) January 18, 2012

Here’s an example of a text receipt sent to a mobile phone after purchase:

I think I may head over to Home Depot on Friday to try this out for myself.

Cheers!
RBH

eBay and Jonathan Adler Launch “The eBay Inspiration Shop”
The Inspiration Shop, a shoppable eBay storefront open around the clock in New York City launched this week showcasing a variety of fall merchandise. Interactive store windows featuring new fall must-haves gives shoppers access to a “anytime, anywhere, anyhow” shopping experience. The store windows utilize eBay’s mobile technology, allowing buyers to shop instantly, shoppers can also download eBay’s mobile app to their phones and scan QR codes for products, which takes them directly to eBay’s marketplace [via Huffington Post]

Further News
+ Take a look at this infographic on what social commerce is and how it works.
+ Will online and offline commerce become one and the same in the near future?
+ Mobile commerce to increase by 55% in next five years.

Looking Back on eBay Ink
October 21, 2010: I interviewed Neal Sample, New VP of Architecture for eBay in a video series titled, “8 Minutes with…”. Neal Sample has joined the company as vice president of architecture for eBay Marketplaces. Neal will lead platform architecture strategy for the company, managing the design and delivery of eBay’s platform efforts and further integrating eBay’s range of components – including eBay mobile, Open eBay developer program, cloud computing and social commerce – into the eBay.com platform infrastructure.

eBay Ink Weekend Roundup is a summary of news and updates around eBay, PayPal, Social Media, Technology and E-commerce. Let us know what interests you.

eBay Inc. today reported that revenue for Q3FY11, increased 32% to $3.0 billion, compared to the same period of 2010. We recorded Q3 net income on a GAAP basis of $490.5 million, or $0.37 per diluted share, and non-GAAP net income of $628.2 million, or $0.48 per diluted share. The year-over-year increase in third quarter GAAP and non-GAAP earnings per diluted share was driven primarily by solid top-line growth, partially offset by continued investment in key strategic initiatives and the impact of acquisitions.

PayPal
PayPal ended the quarter with 103.0 million active registered accounts, a 14% increase year over year. PayPal revenue increased 32% year over year and PayPal’s net total payment volume (TPV) grew 31% to $29.3 billion in Q3 compared to the same period of last year. PayPal expects to generate more than $3.5 billion in mobile TPV in 2011, up from $750 million in 2010.

eBay Marketplaces
The Marketplaces business also delivered a strong Q3. Gross merchandise volume (GMV) excluding vehicles increased by 16% year over year to $14.7 billion. U.S. GMV excluding vehicles increased 14% year over year. International GMV excluding vehicles increased 18% year over year to $9.1 billion, reflecting solid growth in Europe, continued improved performance in Korea, as well as a positive impact from foreign exchange.

eBay expects to generate almost $5 billion in mobile GMV in 2011, more than double mobile GMV in 2010.

The company’s GSI business, which was acquired in the second quarter of 2011, contributed $202.6 million in revenue for the third quarter.

Business Outlook
• Fourth quarter 2011 — eBay expects net revenues in the range of $3,200 – $3,350 million with GAAP earnings per diluted share in the range of $1.47 – $1.53 and non-GAAP earnings per diluted share in the range of $0.55 – $0.58. GAAP earnings per diluted share includes the gain from the sale of our remaining equity interest in Skype.

• Full year 2011 — eBay now expects net revenues in the range of $11,500 – $11,600 million with GAAP earnings per diluted share in the range of $2.42 – $2.48 and non-GAAP earnings per diluted share in the range of $1.98 – $2.01. GAAP earnings per diluted share includes the gain from the sale of our remaining equity interest in Skype.

There are a number of options for you to get more information around today’s earnings announcement. You can listen along to the live eBay earnings call. You can follow along with my tweets in real-time, beginning at 2pm PT.

You can access the full Q3 eBay earnings announcement.

For folks interested in following the entire conversation on StockTwits, go to http://stocktwits.com/symbol/EBAY.

Cheers,
RBH

Have a great weekend everyone. See you Monday!

Cheers,
RBH

eBay’s PayPal Payments Going Offline With Point of Sale Product
John Donahoe, eBay CEO, recently spoke with analysts regarding the new change in the global commerce landscape. In the new retail world, Donahoe believes physical stores will become just another point of access for shoppers, and PayPal will extend payment capability to point-of-sale in the offline world. In 2012, PayPal expects up to 20 national retailers using its point of sale service. [via Forbes]

Further News
+ Online shopping has increased this year (January-June 2011) by 19%, compared to 2010
+ An infographic covering the past two years of Facebook commerce shows 67% of shoppers are influenced by their social media community
+ Mobile payments are expected to jump 76% this year to almost $86 billion worldwide
+ Facebook’s consumer satisfaction ranked lowest in study by American Consumer Satisfaction Index

Looking Back on eBay Ink
July 20, 2010: In what can only be described as remarkable, the eBay community has surpassed the $200 million mark for cumulative funds raised with eBay Giving Works since 2003. This represents year-over-year double digit growth. It goes without saying that the fact that $50 million was raised in 2009 alone, coupled with the unbelievable final auction price of the lunch with Warren Buffett (the highest value charity auction ever sold on eBay at $2.63 million), greatly contributed to this superb achievement.

eBay Ink Weekend Roundup is a summary of news and updates around eBay, PayPal, Social Media, Technology and E-commerce. Let us know what interests you.

This Twitter session contains forward-looking statements relating to our future performance that are based on our current expectations, forecasts and assumptions and involve risks and uncertainties. These statements include, but are not limited to, statements regarding expected financial results for the second quarter and full year 2011, and the future growth in the Payments and Marketplaces businesses.

Our actual results may differ materially from those included in this presentation for a variety of reasons, including, but not limited to, the after effects of the global economic downturn; changes in political, business, and economic conditions; foreign exchange rate fluctuations; the impact and integration of recent and future acquisitions; our increasing need to grow revenues from existing users in established markets; an increasingly competitive environment for our businesses; the complexity of managing an increasingly large enterprise, with a broad range of businesses; our need to manage regulatory, tax, IP and litigation risks (including risks specific to PayPal, Bill Me Later and the financial industry); and our need to upgrade our technology and customer service infrastructure at reasonable cost while adding new features and maintaining site stability.

You can find more information about factors that could affect our operating results in our most recent annual report on Form 10-K and our subsequent quarterly reports on Form 10-Q (available at http://investor.ebayinc.com). You should not rely on any forward-looking statements, and we assume no obligation to update them. All information in this presentation is as of April 27, 2011, and we do not intend, and undertake no duty, to update this presentation.

Cheers,
RBH

eBay Inc. today reported that revenue for Q1FY2011 increased 16% to $2.5 billion, compared to the same period of 2010. We reported Q1 net income on a GAAP basis of $475.9 million, or $0.36 per diluted share, and non-GAAP net income of $619.0 million, or $0.47 per diluted share, representing a 12% increase for each compared to the same period of 2010.

“In the first quarter, PayPal continued to drive strong growth globally, eBay sharply accelerated growth in the U.S. and we announced several acquisitions that we believe will enhance our leadership and innovation in commerce and payments. The year is off to a strong start,” said eBay Inc. President and CEO John Donahoe.

PayPal grew active registered accounts 16% year over year, ending the quarter with 97.7 million and adding approximately one million active accounts per month for the sixth consecutive quarter. The eBay Marketplaces business saw Gross merchandise volume excluding vehicles (GMV), increase by 8% year over year to $14.5 billion.

Business Outlook
• Second quarter 2011 — eBay expects net revenues in the range of $2.550 to $2.650 billion with GAAP earnings per diluted share in the range of $0.36 to $0.37 and non-GAAP earnings per diluted share in the range of $0.45 to $0.46.
• Full year 2011 — eBay now expects net revenues in the range of $10.600 to $10.900 billion with GAAP earnings per diluted share in the range of $1.53 to $1.58 and non-GAAP earnings per diluted share in the range of $1.93 to $1.97.

As usual, there are a number of options for you to get more information around today’s earnings announcement. You can listen along to the live eBay earnings call. You can follow along with my tweets in real-time, beginning at 2pm PT. I will be live-blogging here on the homepage of eBay Ink.

You can access the full Q1 eBay earnings announcement.

For folks interested in following the entire conversation on Twitter, the hashtag is #eBayQ111. You can also view on StockTwits.

Cheers,
RBH

For the full year, eBay Inc. posted $9.2 billion in revenue, net income on a GAAP basis of $1.8 billion, or $1.36 per diluted share, and non-GAAP net income of $2.3 billion, or $1.73 per diluted share.

There are a number of options for you to get more information around today’s earnings announcement. You can listen along to the live eBay earnings call. You can follow along with my tweets in real-time, beginning at 2pm PT. I will be live-blogging here on the homepage of eBay Ink.

You can access the full Q4 eBay earnings announcement.

For folks interested in following the entire conversation on Twitter, the hashtag is #eBayQ410. You can also view on StockTwits.

Cheers,
RBH