Posts Tagged ‘dsr’
Knowing Where You Stand
Monday, May 19th, 2008
In an AB Post today regarding changes in eBay Marketplace policies, John McDonald, Sr. Director of US Trust & Safety said the top-line reasoning behind these changes is to “create more choice and selection for buyers and make it easier for them to find what they’re looking for. Second, these policy changes add flexibility, convenience [...]
Feedback on Feedback to Feedback
Friday, May 16th, 2008
All,
Thanks again for your kind words and emails. Sorry for the delay in getting this to you. As promised, I managed to spend time with Brian Burke this week and he tackled a lot of the follow-up questions that came through from the “Accountability” post written last week.
The following follow-up questions and answers are shown [...]
Accountability: The Evolution of the eBay Feedback System
Wednesday, May 7th, 2008
Yesterday I sat down with Brian Burke, Director of Global Feedback Policy, to get a full run-down of all the changes being applied to eBay’s Feedback system. During our discussion, I was able to get the rationale and reasoning behind the changes as well as ask some of the questions that had been provided by [...]
eBay partners with Buy.com
Saturday, May 3rd, 2008
I was having lunch with members of the PR team on Thursday and the subject of a new partnership with Buy.com came up. I was told I’d have information by the weekend so I could draft a post for Ink. Two hours after lunch, Randy Smythe of My Blog Utopia contacted me asking if there [...]
eCommerce Summit Q&A: Part 1
Thursday, April 24th, 2008
As promised, I will be posting Q&A sessions on Ink in multiple parts to make sure I cover all questions posed both here on the blog already, and at the eCommerce Summit. The following questions were asked immediately following Lorrie’s keynote yesterday.
Q. Based on a group study this morning, 2 out of 5 of the [...]
PeSA / ECMTA Best Practices “Improving Your eBay DSRs”
Friday, April 11th, 2008
I realize I run the risk of turning this blog into a Marketplaces-only forum rather than an all-encompassing discussion hub for all things “Inc”, but I am joining Lorrie Norrington and the team down at the 2008 Spring eCommerce Summit in New Orleans later this month so I thought it would be a good idea [...]
We have a Cross-Border Trade Team… who knew?
Tuesday, April 8th, 2008
I received a number of questions regarding cross-border trade practices in the first few days of the blog and, over the weekend, Scot Wingo proposed in eBay Strategies that “Confusion abounds over eBay’s new International Visibility Offering” so I decided to go off on my first recon mission. One of the initial questions raised on [...]
