Got my hands on some videos profiling PayPal customers. Wanted to share with folks here on Ink. Will add videos as I get more.
Cheers,
RBH
FEATURED POSTRichard Brewer-Hay /
FEATURED POSTRichard Brewer-Hay /
Do you have a pen and paper handy? I’ll give you time to find them… OK, make sure the pen works.
Now, click on the following media file to listen to a conversation between Randy Smythe of Buy.com & John Lawson of ColderICE.com.
Sure, they’re are some moments in the discussion that are less than positive when referencing the eBay Marketplace. But I feel that the themes and analogies given in the discussion are vital whether you’re just getting started selling online or have been doing it for over a decade. I particularly liked the music industry analogy from Randy and the baseball analogy from John. Good, insightful stuff all round. (More …)
FEATURED POSTRichard Brewer-Hay /
An update to the eBay Announcement Board went up yesterday afternoon that I wanted to share with folks:
Improvements to the process when you open an unpaid item claim manually
* If a buyer doesn’t pay and you cancel the transaction, the buyer will no longer be able to pay for the item.
* If you open an unpaid item case, it will be closed automatically when the buyer pays using a safe electronic payment method such as PayPal or Moneybookers.
The new Unpaid Item Assistant is expected to be available to all sellers by the end of March. (More …)
STATUS UPDATERichard Brewer-Hay / Thursday, March 4th, 2010
Met with folk in Trust & Safety today, then saw this article. Pretty timely to say the least. A very good read: Online Advertising Recall
STATUS UPDATERichard Brewer-Hay / Thursday, March 4th, 2010
Shopping Cart and eCommerce News | Will New USPS Plan Affect Your Ecommerce Business? http://ow.ly/1pIp5u
FEATURED POSTRichard Brewer-Hay / Wednesday, February 3rd, 2010

eBay has teamed up with RecycleBank, the country’s premier recycling and loyalty program, to reward consumers for recycling and reusing what already exists in the world today.
RecycleBank rewards people for positive green actions (currently the recycling of trash and electronics) and seeks to create a greener economy with key partners across the U.S. In just five years, the model has proven its success; on average, recycling volumes increase two-to-five times and members across the country earn hundreds of dollars in reward value. RecycleBank has programs in hundreds of cities around the country, reaching over one million consumers.
By teaming up with eBay, the RecycleBank program brings consumers online, offering 50 RecycleBank Points for joining eBay’s Green Team. Additionally, RecycleBank members will be able to use their RecycleBank Points for discounts on eBay purchases. (More …)
FEATURED POSTRichard Brewer-Hay / Tuesday, January 26th, 2010
All,
I was able to spend some time with Dinesh Lathi, VP of Buyer and Seller Experience at eBay, to discuss the news coming out of today’s Seller Release (eBaySR) in more detail. I did my best to anticipate some of the more challenging questions that may be on Ink reader’s minds and posed them to Dinesh (I realize you’ll have a ton more… and I’m happy to ask those too). What follows is a 7-part, comprehensive sit-down discussion with Dinesh in the lobby of the Community building at San Jose HQ. I’ve embedded the questions right into the videos. (More …)
FEATURED POSTRichard Brewer-Hay / Tuesday, January 26th, 2010

eBay announced some significant changes to the selling and buying experience in the US marketplace today. Beginning March 30, sellers across the board will be able to experience lower up-front cost (in some instances zero up-front cost) when listing items on ebay.com.
Here’s a look at what’s new for sellers and buyers:
New standard rates
…
For sellers who list items occasionally, new “eBay Everyday” rates are available. Auction-style listings with a start price of 99 cents or less will be free (with no insertion fees for up to 100 listings per month). When an item sells, the seller will pay a flat final value fee of 9% of the sale price — and never more than $50. If an item doesn’t sell, the seller pays nothing. (More …)