One of the biggest topics of conversation to come out of this week’s Spring announcement regarding the eBay Marketplace was the changes to the resolution process. Yesterday, I shared an interview with Todd Lutwak and focused more on the Smart FAQs and package tracking. Today, I’m sharing a conversation with Chad O’Meara, VP of eBay Marketplace Customer Service focused more on the resolution process. Again, I managed to include our regular questions with the more specific ones around the news. So with that, I give you 5 Minutes With… Chad O’Meara: (More …)