Posts Tagged ‘buyers’
Knowing Where You Stand
Monday, May 19th, 2008
In an AB Post today regarding changes in eBay Marketplace policies, John McDonald, Sr. Director of US Trust & Safety said the top-line reasoning behind these changes is to “create more choice and selection for buyers and make it easier for them to find what they’re looking for. Second, these policy changes add flexibility, convenience [...]
Feedback on Feedback to Feedback
Friday, May 16th, 2008
All,
Thanks again for your kind words and emails. Sorry for the delay in getting this to you. As promised, I managed to spend time with Brian Burke this week and he tackled a lot of the follow-up questions that came through from the “Accountability” post written last week.
The following follow-up questions and answers are shown [...]
Some things were said, not all of them were printed…
Friday, May 9th, 2008
A month ago, eBay Australia announced its Safe Payment Initiative, and the story was covered here on Ink - generating a lot of discussion. Earlier today, the Associated Press published a story titled “eBay mulls PayPal only payments”.
Along with my colleagues here and in Australia, we talked with the reporter about this story and said [...]
Small Sellers: Our Competitive Advantage
Friday, May 9th, 2008
In reading some of the comments in Richard’s eBay partners with Buy.com post and the Evolution of the eBay Feedback post I think it’s important that we address the misperception that eBay dislikes small sellers. Let me be clear: eBay has always believed that small and casual sellers — “the little guys” — are eBay’s [...]
The Buck Starts Here
Wednesday, May 7th, 2008
I saw posts from Scot Wingo and Ina Steiner earlier today regarding a new shopper rewards program eBay is currently testing. The test is invite only (with participants randomly selected) but because I was transcribing my interview with Brian Burke well into last night, I didn’t check my personal email until this morning, and therefore [...]
Accountability: The Evolution of the eBay Feedback System
Wednesday, May 7th, 2008
Yesterday I sat down with Brian Burke, Director of Global Feedback Policy, to get a full run-down of all the changes being applied to eBay’s Feedback system. During our discussion, I was able to get the rationale and reasoning behind the changes as well as ask some of the questions that had been provided by [...]
eBay partners with Buy.com
Saturday, May 3rd, 2008
I was having lunch with members of the PR team on Thursday and the subject of a new partnership with Buy.com came up. I was told I’d have information by the weekend so I could draft a post for Ink. Two hours after lunch, Randy Smythe of My Blog Utopia contacted me asking if there [...]
The F-word…
Thursday, May 1st, 2008
…As in “Feedback” (what were you thinking?).
The pending changes to eBay’s Feedback system have been a topic of much discussion since they were announced earlier this year. Early next week I am sitting down with Brian Burke, Director of Global Feedback Policy, to go over all aspects of the changes coming later this month and [...]
eCommerce Summit Q&A: Part 2
Tuesday, April 29th, 2008
In a continuing effort to provide all questions and answers that came out of the Summit last week - and the questions asked here on the blog - here is part 2 of the Q&A. This post highlights the ongoing shipping & handling discussion that came out of the “Navigating the Changes at eBay” panel. [...]
Lorrie Norrington Keynote at eCommerce Summit
Wednesday, April 23rd, 2008
The 2008 Spring eCommerce Summit officially kicked off this morning with an introduction by PeSA Executive Director, Jonathan Garriss, welcoming all attendees to New Orleans.
eBay President of Marketplace Operations, Lorrie Norrington, was the keynote speaker of the day and her presentation focused on giving a Marketplace progress report for the past few months and re-emphasizing [...]
