I recently sat down with Brian Burke, Director of eBay Seller Standards & Feedback, regarding some targeted tests being planned for the eBay Marketplace. It has been a topic of great interest on the blog in the past so I thought a transcript of our conversation would be good for all involved. In a nutshell, a recent test was undertaken in which participating sellers receive feedback from buyers stating how likely they are to recommend the seller. (More …)
Posts Tagged: buyers and sellers
-
111 Permanent link to eBay Conducting Feedback Tests in the Marketplace; 5 Minutes with Brian Burke eBay Conducting Feedback Tests in the Marketplace; 5 Minutes with Brian Burke
FEATURED POSTRichard Brewer-Hay / Wednesday, May 20th, 2009
eBay Conducting Feedback Tests in the Marketplace; 5 Minutes with Brian Burke
-
FEATURED POSTRichard Brewer-Hay / Wednesday, May 13th, 2009
eBay Enjoys “la Victoire” in France
This morning, a Paris court ruled that eBay is not liable for the sale of any counterfeit L’Oreal products on the site. The case came about when L’Oreal alleged that eBay was profiting from the sale of counterfeit goods.
The judge ruled that eBay proved it was fulfilling its “obligation” to try to prevent the sale of fake goods. This is the second such case L’Oreal has lost against eBay, following a similar ruling in Belgium last year. (More …)
-
23 Permanent link to UPDATED: Q&A with Dinesh Lathi, eBay VP of Seller Experience UPDATED: Q&A with Dinesh Lathi, eBay VP of Seller Experience
FEATURED POSTRichard Brewer-Hay / Monday, November 24th, 2008
UPDATED: Q&A with Dinesh Lathi, eBay VP of Seller Experience
As most of you know, in addition to regular blogging on news and events coming out of eBay Inc., I’ve been doing my best to set up more 1:1 conversations, either in email or face-to-face, with key people within the eBay organization. The goal is to continue to provide access to folks that you normally wouldn’t get. To that end, I exchanged emails with Dinesh Lathi (above; left), VP of Seller Experience, to get his take on some key topics I’ve seen come up on Ink in the past. What follows is a transcription of the 4 questions I asked and his subsequent answers. I look forward to providing more access like this moving forward.
Cheers,
RBH (More …) -
104 Permanent link to eBay at ChannelAdvisor’s Catalyst Conference eBay at ChannelAdvisor’s Catalyst Conference
FEATURED POSTRichard Brewer-Hay / Wednesday, April 2nd, 2008
eBay at ChannelAdvisor’s Catalyst Conference
Stephanie Tilenius, General Manager of eBay North America, delivered the keynote address at ChannelAdvisor’s Catalyst Conference earlier today. Although I was unable to attend in person (someone had to stay back at the ranch and actually turn this blog thing on!) I did get a chance to peak at her presentation ahead of time.
In it, Stephanie promised even bolder and faster changes at eBay, stating that eBay’s goal is to deliver a more retail-like experience. She indicated that ensuring buyer confidence in every eBay transaction and taking care of its customers was the company’s first priority. She also made it clear that the concept of an annual price change no longer existed at eBay and that further pricing adjustments could come at any time.
At the same time, Stephanie –a long time eBay Top Buyer herself – also committed to keeping the things people love about eBay intact, namely its value and selection, noting that the fun comes in finding exactly what you want – pretty much no matter what it is – when you want it.
There’s that word again – “change”. In the three months I’ve been on board at eBay, it seems that every week brings another significant change to how our customers (buyers and sellers alike) do business on eBay – and partnered with those are some significant executive changes. I even got a new boss today.
No one feels comfortable with change, no matter how beneficial it can be, so I’m hoping this blog will provide an opportunity to explain and rationalize the decisions made as we move forward.
Bear with me though, it’s only the first day after all.
