1 Permanent link to eBay Ink Weekly Roundup – October 28 #InkRoundup eBay Ink Weekly Roundup – October 28 #InkRoundup

FEATURED POSTRichard Brewer-Hay / Friday, October 28th, 2011

eBay Ink Weekly Roundup – October 28 #InkRoundup

New eBay Shopping Cart
Shopping on eBay has become even simpler using the new eBay Shopping Cart. With the shopping cart, browsing items, comparing prices and taking all of your items through one checkout session has never been easier. The eBay Shopping Cart team has also created a comprehensive FAQ to educate shoppers, which you can find here. Also, in case you missed it, I sat down with the eBay Shopping Cart team to talk about the roll out. [via eBay Stories]

PayPal Opens Store in NYC
The PayPal Shopping Showcase is a pop-up store demonstrating the use of the PayPal payment card. The new technology allows customers to pay for merchandise in stores from their mobile devices. By a simple click of the PayPal button, customer’s can choose the option of mailing their purchase to their home from the store. Jamie Patricio, a PayPal spokeswoman said, “the focal point is to showcase some of the tools and technologies that are going to be debuting over the next few months.” [via The New York Observer]

Further News
+ Mobile phones are increasingly becoming the primary platform to access the Internet.
+ Industry analysts are predicting a good 2011 holiday shopping season for retailers.
+ Social media driving the growth of e-commerce in India

Looking Back on eBay Ink
November 1, 2010: eBay has launched eBay Group Gifts, a new way of shopping/giving on eBay allows users to pitch-in towards the same item together in an effort to give a “group gift” to a friend or family member. You can follow eBay Group Gifts on Twitter: @ebaygroupgifts and share personal stories using the hashtag #groupgifts.

eBay Ink Weekend Roundup is a summary of news and updates around eBay, PayPal, Social Media, Technology and E-commerce. Let us know what interests you.

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0 Permanent link to New eBay Shopping Cart now rolling down the aisles: How-to-video New eBay Shopping Cart now rolling down the aisles: How-to-video

FEATURED POSTRichard Brewer-Hay / Tuesday, October 25th, 2011

New eBay Shopping Cart now rolling down the aisles: How-to-video

Last week I sat down with eBay product manager, Chris Rice, and the rest of the new eBay Shopping Cart team to talk about the roll out of the new eBay Shopping Cart. Here are some question and answers from our convo and a demo video from Chris.

Cheers,
RBH

Q. How long have we been working on eBay Shopping Cart?
A. It’s been a little over 2 years that I’ve been working on this project. This included an internal Alpha test period, an external Beta test period and now the roll-out.

Q. What kind of challenges did we face in implementing an eBay Shopping Cart?
A. The challenge we faced in the past was eBay Shopping Cart would replace Buy It Now and also how does an eBay Shopping Cart get implemented when you’re talking about auction items.

Q. What kind of challenges do we have in terms of educating a buyer on an eBay Shopping Cart because they may be ordering from multiple sellers so getting multiple shipping prices?
A. We’re calling it “total cost transparency” meaning that buyers will see the total cost, including shipping, while adding items to the eBay Shopping Cart. Rather than discovering what the total shipping cost will be at the end of the transaction, buyers will know at every phase of the transaction experience.

Q. What do sellers need to know in order to make the buying experience best for buyers using eBay Shopping Cart?
A. We have a Seller Information page for eBay Shopping Cart that includes best-practices for sellers.

** Specifying shipping for key export countries is an even greater advantage in the eBay Shopping Cart. Buyers who have all the shipping information they need can check out faster. As always, offering a range of domestic shipping options also helps ensure faster checkout. Note: If you do not specify shipping, buyers will still be able to request their total from you via their cart.
** Specify Immediate Pay on all your Fixed Price listings to avoid unpaid items.
** Offer free shipping where it makes sense to do so.
** Specify combined shipping rules in My eBay and not just in the item description text to make checkout more efficient for buyers. Properly specified combined shipping discounts will be prominently displayed in the eBay Shopping Cart.
** To save on shipping fees, package multi-item orders for the same buyer together in one box wherever possible.

For more information on the eBay Shopping Cart, check out the post on the eBay Stories blog.

eBay shopping cart

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0 Permanent link to Become a Beta tester of eBay Tablet Web [VIDEO] Become a Beta tester of eBay Tablet Web [VIDEO]

FEATURED POSTRichard Brewer-Hay / Monday, October 24th, 2011

Become a Beta tester of eBay Tablet Web [VIDEO]

I was fortunate enough to sit down with Oliver Cockcroft, Product Manager for eBay Tablet Web, to discuss the new tablet experience currently in Beta testing from eBay. You can sign up as a Beta tester today at touch.ebay.com/tablet. Here, we chat about the experience and the features involved with the tablet-specific experience.

Cheers!
RBH

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0 Permanent link to eBay Ink Weekly Roundup – October 21 #InkRoundup eBay Ink Weekly Roundup – October 21 #InkRoundup

FEATURED POSTRichard Brewer-Hay / Friday, October 21st, 2011

eBay Ink Weekly Roundup – October 21 #InkRoundup

eBay Q3 2011 Earnings
eBay Inc. reported this week that revenue for Q3 2011 increased 32% to $3.0 billion, compared to the same period in 2010. The year-over-year increase in third quarter GAAP and non-GAAP earnings per diluted share was driven primarily by solid top-line growth, partially offset by continued investment in key strategic initiatives and the impact of acquisitions. For more information you can access the full Q3 eBay earnings announcement. [via eBay Ink]

eBay and Jonathan Adler Launch “The eBay Inspiration Shop”
The Inspiration Shop, a shoppable eBay storefront open around the clock in New York City launched this week showcasing a variety of fall merchandise. Interactive store windows featuring new fall must-haves gives shoppers access to a “anytime, anywhere, anyhow” shopping experience. The store windows utilize eBay’s mobile technology, allowing buyers to shop instantly, shoppers can also download eBay’s mobile app to their phones and scan QR codes for products, which takes them directly to eBay’s marketplace [via Huffington Post]

Further News
+ Take a look at this infographic on what social commerce is and how it works.
+ Will online and offline commerce become one and the same in the near future?
+ Mobile commerce to increase by 55% in next five years.

Looking Back on eBay Ink
October 21, 2010: I interviewed Neal Sample, New VP of Architecture for eBay in a video series titled, “8 Minutes with…”. Neal Sample has joined the company as vice president of architecture for eBay Marketplaces. Neal will lead platform architecture strategy for the company, managing the design and delivery of eBay’s platform efforts and further integrating eBay’s range of components – including eBay mobile, Open eBay developer program, cloud computing and social commerce – into the eBay.com platform infrastructure.

eBay Ink Weekend Roundup is a summary of news and updates around eBay, PayPal, Social Media, Technology and E-commerce. Let us know what interests you.

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0 Permanent link to Web 2.0 Summit & Innovate 2011: A real inflection point for eBay Web 2.0 Summit & Innovate 2011: A real inflection point for eBay

FEATURED POSTRichard Brewer-Hay / Thursday, October 20th, 2011

Web 2.0 Summit & Innovate 2011: A real inflection point for eBay

I was fortunate enough to attend the Web 2.0 Summit earlier this week in San Francisco. It is by far one of my favorite events that I get to attend each year, primarily because of the format that lends to open, back-and-forth dialogue between invited speakers and the hosts.

I’ve been at eBay for almost four years now and I have to admit that at times it has been a struggle to explain the technical depth and breadth of what the eBay Inc. portfolio has to offer to even the most sophisticated of tech audiences. This isn’t necessarily a bad thing – it emphasizes the extent to which the brand is engrained in the social consciousness. However, I can’t deny that it has been a repetitive case of educating and shifting perception beyond the auction-format focus of the company’s beginnings. Of course, that auction/buy-it-now Marketplace is still a huge part of what the company stands for and works toward, but the partnerships and acquisitions of the past 12 months – culminating in the unveiling of the X.commerce platform and its ecommerce ecosystem at Innovate 2011 last week – made it evident that eBay not only belonged on the Web 2.0 Summit stage this week, but the audience understood why we were on the stage to begin with. It was great to witness first-hand.

Day 1 included a conversation between eBay CEO, John Donahoe, and John Battelle. Here you go:

Day 2 included a conversation with Matthew Mengerink, GM of X.Commerce, and Tim O’Reilly. Here you go:

The next three years of ecommerce – and commerce overall – are going to be very exciting indeed and I think we’ll be looking back at the second half of 2011 as a true inflection point. I just keep pinching myself that I’m the one who gets to cover it here on Ink for you. Amazing.

Cheers,
RBH

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0 Permanent link to eBay Inc. Reports Strong Q3 2011 Results eBay Inc. Reports Strong Q3 2011 Results

FEATURED POSTRichard Brewer-Hay / Wednesday, October 19th, 2011

eBay Inc. Reports Strong Q3 2011 Results

eBay Inc. today reported that revenue for Q3FY11, increased 32% to $3.0 billion, compared to the same period of 2010. We recorded Q3 net income on a GAAP basis of $490.5 million, or $0.37 per diluted share, and non-GAAP net income of $628.2 million, or $0.48 per diluted share. The year-over-year increase in third quarter GAAP and non-GAAP earnings per diluted share was driven primarily by solid top-line growth, partially offset by continued investment in key strategic initiatives and the impact of acquisitions.

PayPal
PayPal ended the quarter with 103.0 million active registered accounts, a 14% increase year over year. PayPal revenue increased 32% year over year and PayPal’s net total payment volume (TPV) grew 31% to $29.3 billion in Q3 compared to the same period of last year. PayPal expects to generate more than $3.5 billion in mobile TPV in 2011, up from $750 million in 2010.

eBay Marketplaces
The Marketplaces business also delivered a strong Q3. Gross merchandise volume (GMV) excluding vehicles increased by 16% year over year to $14.7 billion. U.S. GMV excluding vehicles increased 14% year over year. International GMV excluding vehicles increased 18% year over year to $9.1 billion, reflecting solid growth in Europe, continued improved performance in Korea, as well as a positive impact from foreign exchange.

eBay expects to generate almost $5 billion in mobile GMV in 2011, more than double mobile GMV in 2010.

The company’s GSI business, which was acquired in the second quarter of 2011, contributed $202.6 million in revenue for the third quarter.

Business Outlook
• Fourth quarter 2011 — eBay expects net revenues in the range of $3,200 – $3,350 million with GAAP earnings per diluted share in the range of $1.47 – $1.53 and non-GAAP earnings per diluted share in the range of $0.55 – $0.58. GAAP earnings per diluted share includes the gain from the sale of our remaining equity interest in Skype.

• Full year 2011 — eBay now expects net revenues in the range of $11,500 – $11,600 million with GAAP earnings per diluted share in the range of $2.42 – $2.48 and non-GAAP earnings per diluted share in the range of $1.98 – $2.01. GAAP earnings per diluted share includes the gain from the sale of our remaining equity interest in Skype.

There are a number of options for you to get more information around today’s earnings announcement. You can listen along to the live eBay earnings call. You can follow along with my tweets in real-time, beginning at 2pm PT.

You can access the full Q3 eBay earnings announcement.

For folks interested in following the entire conversation on StockTwits, go to http://stocktwits.com/symbol/EBAY.

Cheers,
RBH

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2 Permanent link to RedLaser 3.0 for iPhone coming soon: video interview, feature overview and demo RedLaser 3.0 for iPhone coming soon: video interview, feature overview and demo

FEATURED POSTRichard Brewer-Hay / Tuesday, October 18th, 2011

RedLaser 3.0 for iPhone coming soon: video interview, feature overview and demo

Soon to be released as the newest application within the RedLaser family, RedLaser 3.0 will combine the local functionality of Milo, the payment functionality of PayPal and the barcode scanning technology of RedLaser to bring it all onto your handheld device. I sat down with Rob Veres, Sr. Director of RedLaser, eBay Mobile, at the X.commerce Innovate conference last week to chat a little more about the app:

Milo: By integrating Milo into the application, offline inventory will now easily be accessed via mobile devices. Consumers will now be able to buy whatever they want, whenever they want, and either pick it up in store or have it delivered to their house.

PayPal: In app check-out for both online and offline inventory via PayPal will now be a part of the app.

Using RedLaser 3.0, users will also be able to create categorized shopping lists to streamline research. They’ll also be able to create and share items, websites, or personal contact information using the built in QR code generator.

The first partner to utilize the product offerings is Toys “R” Us and you can see the demo they showed at Innovate 2011 by watching the keynote below. Start watching from the 1:06:30 mark to see the demo.

Video streaming by Ustream

Cheers!
RBH

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1 Permanent link to Live at Web 2.0 Summit #w2s. Live stream now embedded and running live on eBay Ink Live at Web 2.0 Summit #w2s. Live stream now embedded and running live on eBay Ink

FEATURED POSTRichard Brewer-Hay / Monday, October 17th, 2011

Live at Web 2.0 Summit #w2s. Live stream now embedded and running live on eBay Ink

All,
I’m here to cover eBay CEO, John Donahoe’s fireside chat this afternoon at Web 2.0 Summit. However, you can watch the entire conference live as it streams below.
Cheers,
RBH

Watch live streaming video from web20tv at livestream.com

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0 Permanent link to #Innovate2011 in Pictures… See you next year! #Innovate2011 in Pictures… See you next year!

FEATURED POSTRichard Brewer-Hay / Friday, October 14th, 2011

#Innovate2011 in Pictures… See you next year!

All,
I’m spending a glorious Friday afternoon in San Francisco editing all of my video interviews and conversations from X.commerce Innovate 2011. One of the primary benefits of working from home on a day like today, is that I get to upload the below slideshow for you all from the comfort of my back deck with a nice cool beverage to see me through.

I took a lot of pictures this week, and these are the 70 that made the cut. Enjoy, and I look forward to covering the event again next year.

Cheers!
RBH

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1 Permanent link to eBay Ink Weekly Roundup – October 14 #InkRoundup eBay Ink Weekly Roundup – October 14 #InkRoundup

FEATURED POSTRichard Brewer-Hay / Friday, October 14th, 2011

eBay Ink Weekly Roundup – October 14 #InkRoundup

Innovate 2011 Overview
PayPal unveiled X.commerce this week at the at the X.commerce Innovate Conference 2011, bringing together the technology assets and developer communities of eBay, PayPal and Magento and further expanding eBay Inc.’s mission of enabling commerce. Announced that same day, Facebook’s new Open Graph functionality is now integrated into eBay’s X.commerce open commerce ecosystem, allowing third-party developers to access eBay’s global commerce technology. PayPal also unveiled PayPal Access to developers this week. Making it easy to take your profile across the web, PayPal Access will let users log-in to participating retailers’ sites and pay with their PayPal username and password, rather than logging into multiple accounts. [via eBay Ink]

eBay Brings Image Recognition Technology to Mobile Phones
eBay users will soon be able to snap a photo on their mobile phone of items they wish to find on eBay. The feature which will roll out by the end of next year, will allow users to take pictures of items and scroll through similar items available for sale on eBay.com. [via USA Today]

Further News
+ Gear up for the holiday rush on your e-commerce website.
+ The rise of tablets has increased mobile shopping.
+ Steve Jobs changed the e-commerce landscape.

Looking Back on eBay Ink
October 18, 2010: Fox Business kicked off its “Three Days in the Valley” specials today and a number of CEOs descended on eBay’s North campus to be a part of it. eBay CEO, John Donahoe, was interviewed (below) and reiterated the assertion that PayPal will be bigger than eBay in the future… the “MINT” building (Building 17), “The Greenest Building in San Jose” also got some love.

eBay Ink Weekend Roundup is a summary of news and updates around eBay, PayPal, Social Media, Technology and E-commerce. Let us know what interests you.

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Posts From: October, 2011

New eBay Shopping Cart now rolling down the aisles: How-to-video

Become a Beta tester of eBay Tablet Web [VIDEO]

Web 2.0 Summit & Innovate 2011: A real inflection point for eBay

eBay Inc. Reports Strong Q3 2011 Results

RedLaser 3.0 for iPhone coming soon: video interview, feature overview and demo

Live at Web 2.0 Summit #w2s. Live stream now embedded and running live on eBay Ink

#Innovate2011 in Pictures… See you next year!

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