Wednesday, September 23rd, 2009
eBay CEO and President John Donahoe Keynotes Shop.org 2009
eBay CEO and President, John Donahoe took the stage at Shop.org this morning and the theme of his keynote focused on how consumer behavior is driving changes in technology. For close followers of eBay, John started by going over key messages and points we’ve heard in recent presentations – nothing new here. Two core businesses – ecommerce and payments – all about connecting buyers and sellers.
eCommerce Stats
o 88 million eBay users in 39 markets, nearly $60b worth of goods sold in 2008
o 75 million active PP accounts in 190 markets and 19 currencies
o The largest classifieds presence on earth – in more than 1,000 cities, and counting
Payments Stats
o $60b TPV in 2008
o Millions of merchants accept PP; great opportunity for incremental sales
o BML being integrated – adds more value for consumers
o Unmatched advantages (consumers, merchants, network): we bridge the best of web and payments
The second half of his presentation made for more interesting and compelling viewing. John reiterated his belief that customer behavior is driving changes in technology and offered two key areas as proof points – Open Platform & Mobile Commerce.
Open Platform
After giving an overview of the eBay Selling Manager Platform (a kind of app store for online sellers), John talked about how the PayPal platform will be opened to 3rd party development on November 3. He also demonstrated the ease of use of PayPal mobile (he sent Scot Wingo $10 via his iPhone in about 40 seconds direct from the stage).
Mobile Commerce
The meat of the preso, however, came during the closing focus on mobile commerce. It has been a topic of discussion in every presentation and session I’ve attended here at Shop.org and the one key theme has been that “Mobile Commerce is coming, and we need to be ready for it.” John took it a step further saying that it’s not coming down the road, it’s here now and it’s a force. First, John gave some market data to support his statement:
o By 2013, more than 40 percent of all U.S. Internet users will also use their mobile phones to get to the web. (eMarketer, June 2009)
o The iPhone accounts for 43 percent of mobile traffic today, yet the iPhone has only an 8 percent share of the market for mobile. This is the first and best platform for m-commerce … so far.
He then gave some hard data from eBay businesses that hammered it home:
Kijiji
The Kijiji classifieds app, which launched in June, has seen people use it to view nearly 2 million Kijiji ads, and thousands of people have already used it to post ads using their iPhones.PayPal
PayPal’s Send Money app for iPhone launched last July …
o 1.6 million downloads
o WW coverage (190 countries)
o 15 languages supported
o 19 currencies supported
(It should also be pointed out that PayPal is the payment system for RIM’s BlackBerry World app store. Student Accounts launched, allowing parents to fund debit cards for their kids via mobile).eBay
eBay Mobile app for iPhone launched last year and to date, it’s been downloaded by 4 million users, regularly appearing in the top 3 free apps in the lifestyle category.All kinds of things sold through eBay mobile app … the most expensive include:
o A rare Lamborghini for $750k
o A $300k power boatMobile is our fastest-growing business. Our GMV so far this year through the eBay mobile app alone is about $350 million … and growing double digits week on week.
I managed to get some video footage of the Q&A with Patti Freeman Evans of Forrester Research but wanted to share some of the stats quoted throughout his presentation.
Stay tuned for more…
Cheers,
RBH
Tagged: blog, buyers, classifieds, ebay, ebay auctions, ebay inc, eBay Ink, ebay ink blog, ebay marketplace, ebay platform, ebay roadmap, ebay.com, ebayink, ecommerce, john donahoe, kijiji, Marketplace, News, online marketplace, PayPal, sellers, shop.org, shoporg, Skype, twitter
WhirlyOn September 23, 2009 at 11:09 am Said:
‘He also demonstrated the ease of use of PayPal mobile (he sent Scot Wingo $10 via his iPhone in about 40 seconds direct from the stage).’
I bet that wasn’t via a Channel Advisor Checkout, 40 days and 40 nights would be closer the mark.!
HenriettaOn October 2, 2009 at 12:18 pm Said:
All this mobility is a PayPal thing, not an eBay thing. JD sent money to a friend, not eBay transaction related.
Where it applies to eBay it is all for the buyer, and it is not that quick or convenient to go through the eBay checkout process by phone. The buyer will not be surprised or delighted when the seller is unable to service the sale when away from home.
Yes a seller will want to be able to do just that since their ability to have their listing be seen, visibility, which is essential to sales, is now so dependent on recent sales.
It seems odd to be that excited about an application which has so little to do with making the eBay Marketplace work.
Brenda ROn October 14, 2009 at 1:37 pm Said:
Please – Will ANYONE HELP US – PLEASE JUST READ
Hello, My Name is Brenda XXX eBay ID girlbiker51. I have been a eBay Seller since Sept of this year. Have a 100% Perfect Score, My Bill Always paid, As Quoted by eBay in their personal Rating of me is
“ABOVE AVERAGE”. I just open My Own Combination Neighborhood Ebay Store / Collectibles / Antiques / Surplus. I was Going Like a Rocket, Gaining New Customers Daily from simple housewives to Local Politicians. They would bring ALL Kinds of Stuff for me to List and Sell For them on Ebay. I am 51 yrs old, disabled and my husband is Terminal with Advanced Progressive C.O.P.D. and Heart Disease. This is our ONLY Source of Income. Things were going Great until 7 Days Ago. Suddenly WITHOUT ANY WARNING – EMAIL – PHONE CALL – LETTER or even a MESSAGE Left in my Message Box on Ebay, Everything Came to a DEAD STOP!!! As I was Creating a New Ad and Ready to Submit, I get this note as follows, (actually copy) –
We regret to inform you that your eBay account is prohibited from listing additional items at this time. In order to maintain a safe trading environment, selling limits are occasionally placed on accounts. This selling limit is in no way meant to question your record with eBay or standing within the eBay community. To resolve this situation, please contact eBay’s Safe Harbor Department using the Webworm on the following help page.
We sincerely value you as a member of our trading community and look forward to a continued successful relationship. We appreciate your cooperation in resolving this matter as quickly as possible. {e25288-141474x}
I have sent over a Dozen Emails and Phone Calls to Ebay Asking Why, What Is Wrong, and How Long. For SEVEN DAYS (7) I have yet to receive an answer form ANYONE!
I Have NOT Broken a SINGLE RULE, Not A SINGLE COMPLAINT, Bills All UP TO DATE, Credit Card and Checking Account. I have been investing a LOT of Money Daily getting ready fro the Holidays. My Customer Base was Increasing 3 fold weekly. And Now, we are LOOSING Everything We Have. Besides the Fact I have Lost The RESPECT – TRUST and CONFIDENCE from My Area and Old and New Customers alike. They don’t and won’t believe me when I try to explain I have done nothing wrong. In all my life I have NEVER Been so Humiliated, Disgraced, Shamed and Disrespected like this.
And the Two WORSE Part is, For One, Did Nothing Wrong to Deserve it, Two, No One Warned me and Now for 7 Days of Pleading, Asking and even Begging, for a Answer and or Response, Still Nothing to this Date and Time of Oct. 14, 2009 4:00 pm est. I ask as Humble as I know how, PLEASE, WILL SOMEONE Hear and Listen To My Cry for Help and Seek out Why I have been done in this matter and will I ever be allowed back to Sell Again? We are now preparing to Sell Everything we own and move from the area. We are in Total Disgrace and Without Any Other Customers. This act of Ebay, has Literally DESTROYED Us and Our Business in 1 week. Please, Help. Brenda RXXX at bikerbrenda51@hotmail.,com
We close the comments for posts after 30 days. If you would still like to comment on this post, please use our contact form.
3 Responses on this post. Click to add yours.