Comments on: eBay to Consolidate Customer Service Ops in North America http://ebayinkblog.com/2009/05/05/ebay-to-consolidate-customer-service-ops-in-north-america/ an inside look at the wide world of eBay, Inc. Fri, 10 Sep 2010 04:38:41 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Petes http://ebayinkblog.com/2009/05/05/ebay-to-consolidate-customer-service-ops-in-north-america/comment-page-1/#comment-11401 Petes Mon, 11 May 2009 20:54:01 +0000 http://ebayinkblog.com/?p=3083#comment-11401 Vancouver call center supports for eBay.com and not international sites. I like how they won't tell the public how many employees thier hiring in the US. While they told the Vancouver employees that they'll be hiring majority of India and Philippines.... Vancouver call center supports for eBay.com and not international sites.

I like how they won’t tell the public how many employees thier hiring in the US.

While they told the Vancouver employees that they’ll be hiring majority of India and Philippines….

]]> By: Tom Aigner http://ebayinkblog.com/2009/05/05/ebay-to-consolidate-customer-service-ops-in-north-america/comment-page-1/#comment-11357 Tom Aigner Sun, 10 May 2009 18:58:04 +0000 http://ebayinkblog.com/?p=3083#comment-11357 5 times eBay CS by phone has represented that they will not charge me for the fraudulent buyers fees that automatically hit my account. They took my money anyway and have not returned it to me. Their Customer service is non existant and pathetic. I have now spoken with more than 5 CS agents and will call agian Monday Morning. I am rethinking selling items through eBay at this point. It is not worth the headache to continually deal with this. Isell high end items that cost in the $thousands! 5 times eBay CS by phone has represented that they will not charge me for the fraudulent buyers fees that automatically hit my account. They took my money anyway and have not returned it to me. Their Customer service is non existant and pathetic. I have now spoken with more than 5 CS agents and will call agian Monday Morning. I am rethinking selling items through eBay at this point. It is not worth the headache to continually deal with this.

Isell high end items that cost in the $thousands!

]]> By: JJH http://ebayinkblog.com/2009/05/05/ebay-to-consolidate-customer-service-ops-in-north-america/comment-page-1/#comment-11213 JJH Thu, 07 May 2009 00:06:17 +0000 http://ebayinkblog.com/?p=3083#comment-11213 How can you have 700 CS ops, and have such bad customer service? Is it that only the PS and Diamonds get support, and the rest of us "eat cake" (get canned messages and no support)? You can take this any way you want, but it really is the truth. Sorry. How can you have 700 CS ops, and have such bad customer service? Is it that only the PS and Diamonds get support, and the rest of us “eat cake” (get canned messages and no support)? You can take this any way you want, but it really is the truth. Sorry.

]]> By: Candy http://ebayinkblog.com/2009/05/05/ebay-to-consolidate-customer-service-ops-in-north-america/comment-page-1/#comment-11200 Candy Wed, 06 May 2009 17:02:08 +0000 http://ebayinkblog.com/?p=3083#comment-11200 I imagine reducing customer support is appropriate since all seems to be geared toward reducing the amount of sellers on the site. Diamond sellers are large enough to have their own customer support...at least that's my thought on it. Ebay never corrects me ;-) I imagine reducing customer support is appropriate since all seems to be geared toward reducing the amount of sellers on the site. Diamond sellers are large enough to have their own customer support…at least that’s my thought on it. Ebay never corrects me ;-)

]]> By: David White http://ebayinkblog.com/2009/05/05/ebay-to-consolidate-customer-service-ops-in-north-america/comment-page-1/#comment-11174 David White Wed, 06 May 2009 00:33:32 +0000 http://ebayinkblog.com/?p=3083#comment-11174 While I concur with the consolidation and streamlining theory and thought process, I agree that in today's economic times this is a tough blow for those that will lose their jobs and I too wish them good fortune. Having said that, I must take a wait and see attitude for the transfer of services to Salt Lake and other global facilities. If maintaining similar staffing includes increasing the facilities in India, this will be seen by many as just another company moving jobs from North America to save money. While I concur with the consolidation and streamlining theory and thought process, I agree that in today’s economic times this is a tough blow for those that will lose their jobs and I too wish them good fortune.

Having said that, I must take a wait and see attitude for the transfer of services to Salt Lake and other global facilities. If maintaining similar staffing includes increasing the facilities in India, this will be seen by many as just another company moving jobs from North America to save money.

]]> By: Kat Simpson http://ebayinkblog.com/2009/05/05/ebay-to-consolidate-customer-service-ops-in-north-america/comment-page-1/#comment-11173 Kat Simpson Wed, 06 May 2009 00:29:20 +0000 http://ebayinkblog.com/?p=3083#comment-11173 eliminating MORE Customer Service jobs while expanding the dispute resolution CS needs - Richard this doesn't bode well for Dispute Resolution and I still REALLY want to know what TRAINING eBay will be giving these people with the power to refund our sales. Please can you get us some answers? eliminating MORE Customer Service jobs while expanding the dispute resolution CS needs – Richard this doesn’t bode well for Dispute Resolution and I still REALLY want to know what TRAINING eBay will be giving these people with the power to refund our sales. Please can you get us some answers?

]]> By: Dan Wilson http://ebayinkblog.com/2009/05/05/ebay-to-consolidate-customer-service-ops-in-north-america/comment-page-1/#comment-11171 Dan Wilson Tue, 05 May 2009 23:45:05 +0000 http://ebayinkblog.com/?p=3083#comment-11171 The Canadian customer support operation in Vancouver, as I recall, served a variety of communities inc the UK overnight way back when and also Asia-Pac in addition to the US and Canada itself. In my experience Canadian CS reps were among the most talented and best-rated of all eBay CS teams globally. All that matters is: are there gonna be a fewer CS reps and will that impact members? And it seems like it's a another case of 'we'll see.' The Canadian customer support operation in Vancouver, as I recall, served a variety of communities inc the UK overnight way back when and also Asia-Pac in addition to the US and Canada itself.

In my experience Canadian CS reps were among the most talented and best-rated of all eBay CS teams globally.

All that matters is: are there gonna be a fewer CS reps and will that impact members? And it seems like it’s a another case of ‘we’ll see.’

]]> By: Henrietta http://ebayinkblog.com/2009/05/05/ebay-to-consolidate-customer-service-ops-in-north-america/comment-page-1/#comment-11169 Henrietta Tue, 05 May 2009 23:26:09 +0000 http://ebayinkblog.com/?p=3083#comment-11169 More simplification. It is already tough for Canadians to be competitive on eBay because of their extra ordinarily high postal rates. It will be interesting to see the Canadian reaction to this news. More simplification.

It is already tough for Canadians to be competitive on eBay because of their extra ordinarily high postal rates.

It will be interesting to see the Canadian reaction to this news.

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