I recently sat down with Brian Burke, Director of eBay Seller Standards & Feedback, regarding some targeted tests being planned for the eBay Marketplace. It has been a topic of great interest on the blog in the past so I thought a transcript of our conversation would be good for all involved. In a nutshell, a recent test was undertaken in which participating sellers receive feedback from buyers stating how likely they are to recommend the seller. (More …)
Posts From: May, 2009
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112 Permanent link to eBay Conducting Feedback Tests in the Marketplace; 5 Minutes with Brian Burke eBay Conducting Feedback Tests in the Marketplace; 5 Minutes with Brian Burke
FEATURED POSTRichard Brewer-Hay / Wednesday, May 20th, 2009
eBay Conducting Feedback Tests in the Marketplace; 5 Minutes with Brian Burke
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FEATURED POSTRichard Brewer-Hay / Friday, May 15th, 2009
Revisions made to eBay User Agreement
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FEATURED POSTRichard Brewer-Hay / Wednesday, May 13th, 2009
eBay Enjoys “la Victoire” in France
This morning, a Paris court ruled that eBay is not liable for the sale of any counterfeit L’Oreal products on the site. The case came about when L’Oreal alleged that eBay was profiting from the sale of counterfeit goods.
The judge ruled that eBay proved it was fulfilling its “obligation” to try to prevent the sale of fake goods. This is the second such case L’Oreal has lost against eBay, following a similar ruling in Belgium last year. (More …)
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11 Permanent link to UPDATED: 5 Free Insertion Fees Every 30 Days UPDATED: 5 Free Insertion Fees Every 30 Days
FEATURED POSTRichard Brewer-Hay / Tuesday, May 12th, 2009
UPDATED: 5 Free Insertion Fees Every 30 Days
UPDATED 6/16/09
eBay announced the official launch of this program earlier today. The program is obviously targeted at the more casual online seller, inviting them to sell with no upfront risk and only having to pay a fee if the item sells. You can find out more info HERE.The announcement also included a snapshot of eBay’s top U.S. selling markets, along with each region’s top-selling product categories: (More …)
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FEATURED POSTRichard Brewer-Hay / Monday, May 11th, 2009
eBay.com introduces new Item Page
I don’t typically write about AB posts regarding changes to the marketplace unless they’re of the high-profile nature. However, I have seen a few folks on Twitter talking about this today and I thought I’d bring it up here on the blog. Essentially, starting next week, whenever you see your own listings, you’ll see them in the new item page.
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8 Permanent link to eBay to Consolidate Customer Service Ops in North America eBay to Consolidate Customer Service Ops in North America
FEATURED POSTRichard Brewer-Hay / Tuesday, May 5th, 2009
eBay to Consolidate Customer Service Ops in North America
eBay has announced that it is consolidating North America customer service operations by expanding its Salt Lake City Customer Support center operation but closing its Vancouver, Canada office. In a press release this afternoon eBay said that “the action is expected to capture efficiencies, expand support to customers and facilitate the delivery of new service programs focused on improving the eBay customer experience.”From what I can tell, the closure of the Vancouver facility by September of this year will result in the elimination of approx 700 customer service agent positions. Conversely, it appears that it is eBay’s intent to add jobs at both the Salt Lake City CS center and at other CS facilities around the globe. (More …)
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1 Permanent link to eBay Hosts Law Enforcement Training Day; 5 Minutes with Jack Christin eBay Hosts Law Enforcement Training Day; 5 Minutes with Jack Christin
FEATURED POSTRichard Brewer-Hay / Monday, May 4th, 2009
eBay Hosts Law Enforcement Training Day; 5 Minutes with Jack Christin
A couple of weeks ago, eBay hosted 175 law enforcement officials from local, state, and federal agencies in and around the DC area at its East coast Law Enforcement Training Day (LED). I was unable to attend but I received the following event summary from Jack Christin (pictured above), Senior Regulatory Counsel for eBay Inc. (and die-hard Pittsburgh Steeler fan): (More …)
