Comments on: NRF Ranks eBay Customer Service in the Top 20 http://ebayinkblog.com/2009/01/13/nrf-ranks-ebay-customer-service-in-the-top-20/ an inside look at the wide world of eBay, Inc. Thu, 09 Feb 2012 05:43:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: How do I sell something on eBay http://ebayinkblog.com/2009/01/13/nrf-ranks-ebay-customer-service-in-the-top-20/comment-page-1/#comment-8432 How do I sell something on eBay Sat, 07 Feb 2009 06:05:58 +0000 http://ebayinkblog.com/?p=1637#comment-8432 I'm not surprised by the top ranking. I have had nothing but positive experiences whenever I have had to use eBay customer service. Great job! I’m not surprised by the top ranking. I have had nothing but positive experiences whenever I have had to use eBay customer service. Great job!

]]> By: Henrietta http://ebayinkblog.com/2009/01/13/nrf-ranks-ebay-customer-service-in-the-top-20/comment-page-1/#comment-8247 Henrietta Mon, 19 Jan 2009 19:20:26 +0000 http://ebayinkblog.com/?p=1637#comment-8247 eBay sellers know that good titling is vital to success. There is a lesson here, again. The article is almost a nice change from the increasingly PR puff character of this blog. Good that at least one person at eBay acknowledges the role sellers play in keeping the boat afloat. Thank you. eBay sellers know that good titling is vital to success. There is a lesson here, again.

The article is almost a nice change from the increasingly PR puff character of this blog. Good that at least one person at eBay acknowledges the role sellers play in keeping the boat afloat.

Thank you.

]]> By: Davey http://ebayinkblog.com/2009/01/13/nrf-ranks-ebay-customer-service-in-the-top-20/comment-page-1/#comment-8186 Davey Wed, 14 Jan 2009 21:34:39 +0000 http://ebayinkblog.com/?p=1637#comment-8186 I guarantee the rating was for the sellers, not ebay corporate, which I have found from experience to have the worst Customer Service in the world, with only Buy (.com) as a distant second. Granted, this is from a survey sample of 1 (me), but as an exemplary seller, I get treated just like everyone else--dirt. I get the usual 3 or 4 rounds of incorrect autobot responses, then the inevitable response that says my issue was "investigated" but the correct action is not taken to correct it. This happened to me again just yesterday with an issue so simple it boggled the mind. The infamous Uncle Griff finally slapped a bot hard enough it recognized and took care of the problem (Thanks!). Bill Cobb recognized the service problem a couple years ago and promised a fix--not forthcoming. Heaven help us if a new buyer has to deal with ebay support. Or, a new seller (such as when they discover they are the subject of a 21 day hold). They won't be back. Ebay would do well to learn from cellular phone companies, who used to be the bottom of the barrel, on how to treat paying customers in order to retain them. I guarantee the rating was for the sellers, not ebay corporate, which I have found from experience to have the worst Customer Service in the world, with only Buy (.com) as a distant second. Granted, this is from a survey sample of 1 (me), but as an exemplary seller, I get treated just like everyone else–dirt. I get the usual 3 or 4 rounds of incorrect autobot responses, then the inevitable response that says my issue was “investigated” but the correct action is not taken to correct it. This happened to me again just yesterday with an issue so simple it boggled the mind. The infamous Uncle Griff finally slapped a bot hard enough it recognized and took care of the problem (Thanks!).

Bill Cobb recognized the service problem a couple years ago and promised a fix–not forthcoming.

Heaven help us if a new buyer has to deal with ebay support. Or, a new seller (such as when they discover they are the subject of a 21 day hold). They won’t be back.

Ebay would do well to learn from cellular phone companies, who used to be the bottom of the barrel, on how to treat paying customers in order to retain them.

]]> By: Larry Phillips http://ebayinkblog.com/2009/01/13/nrf-ranks-ebay-customer-service-in-the-top-20/comment-page-1/#comment-8184 Larry Phillips Wed, 14 Jan 2009 18:41:49 +0000 http://ebayinkblog.com/?p=1637#comment-8184 Yes, I apologize to RBH. Between discussion boards, blogs, Twitter, etc, there's a lot to read out there, and only so much time to read it. So I only read the first one-sentence paragraph, and then clicked right over to the survey. Later in the post, he acknowledged that the award was earned by the sellers of eBay, not eBay the corporation, although the title and first sentence did not mention the sellers of eBay. Sorry Richard. Yes, I apologize to RBH. Between discussion boards, blogs, Twitter, etc, there’s a lot to read out there, and only so much time to read it. So I only read the first one-sentence paragraph, and then clicked right over to the survey. Later in the post, he acknowledged that the award was earned by the sellers of eBay, not eBay the corporation, although the title and first sentence did not mention the sellers of eBay.

Sorry Richard.

]]> By: Amber http://ebayinkblog.com/2009/01/13/nrf-ranks-ebay-customer-service-in-the-top-20/comment-page-1/#comment-8183 Amber Wed, 14 Jan 2009 18:11:56 +0000 http://ebayinkblog.com/?p=1637#comment-8183 Yep--ebay sellers provide customer service. Ebay does not sell anything at all. I'm sure, based on that survey question, that it is the buying experience being evaluated since few if any buyers ever need to actually contact Ebay about anything. If they did, they'd probably be a lot less happy. Perhaps a survey of ebay SELLERS' satisfaction about ebay's customer service would show the horrendous CS available to us. ...we're still waiting for that expose re: customer service... And yes, Richard, people should read the entire post (not just the intro shown in the headline area) before commenting. Thanks for the kudos. Yep–ebay sellers provide customer service. Ebay does not sell anything at all.

I’m sure, based on that survey question, that it is the buying experience being evaluated since few if any buyers ever need to actually contact Ebay about anything.

If they did, they’d probably be a lot less happy.

Perhaps a survey of ebay SELLERS’ satisfaction about ebay’s customer service would show the horrendous CS available to us.

…we’re still waiting for that expose re: customer service…

And yes, Richard, people should read the entire post (not just the intro shown in the headline area) before commenting. Thanks for the kudos.

]]> By: Consignment Pal Resale Directory http://ebayinkblog.com/2009/01/13/nrf-ranks-ebay-customer-service-in-the-top-20/comment-page-1/#comment-8182 Consignment Pal Resale Directory Wed, 14 Jan 2009 17:35:08 +0000 http://ebayinkblog.com/?p=1637#comment-8182 Richard, You're correct about the award belonging to the eBay sellers. The headline should be corrected to read: "NRF Ranks eBay SELLER Customer Service in the Top 20" Richard,

You’re correct about the award belonging to the eBay sellers.

The headline should be corrected to read:

“NRF Ranks eBay SELLER Customer Service in the Top 20″

]]> By: Marc http://ebayinkblog.com/2009/01/13/nrf-ranks-ebay-customer-service-in-the-top-20/comment-page-1/#comment-8181 Marc Wed, 14 Jan 2009 17:26:39 +0000 http://ebayinkblog.com/?p=1637#comment-8181 I now see why you are upset Richard. I didn't see your twitter post at the top of the screen. The first post didn't make sense since it didn't appear to be a reply to anyone. You must have deleted that post out of frustration. Good luck. Ebay.com is a very negative place. Not just here on Ink. I now see why you are upset Richard. I didn’t see your twitter post at the top of the screen. The first post didn’t make sense since it didn’t appear to be a reply to anyone. You must have deleted that post out of frustration.

Good luck. Ebay.com is a very negative place. Not just here on Ink.

]]> By: Marc http://ebayinkblog.com/2009/01/13/nrf-ranks-ebay-customer-service-in-the-top-20/comment-page-1/#comment-8180 Marc Wed, 14 Jan 2009 17:08:53 +0000 http://ebayinkblog.com/?p=1637#comment-8180 @ Just Asking Someone looks angry. why? @ Just Asking

Someone looks angry. why?

]]> By: blarney_stone http://ebayinkblog.com/2009/01/13/nrf-ranks-ebay-customer-service-in-the-top-20/comment-page-1/#comment-8179 blarney_stone Wed, 14 Jan 2009 16:51:16 +0000 http://ebayinkblog.com/?p=1637#comment-8179 Sellers have to stoop to meet Any request of ANY buyer to avoid being held hostage for feedback. Most sellers are Awesome and Upstanding citizens. A few are not. This reference does not refer to customer service at eBay company. There is none, as both Buyers and sellers are their customers, (more so the sellers, as they are the ones paying eBay), and you cannot even speak to a human for customer service at the company. Sellers have to stoop to meet Any request of ANY buyer to avoid being held hostage for feedback. Most sellers are Awesome and Upstanding citizens. A few are not.

This reference does not refer to customer service at eBay company. There is none, as both Buyers and sellers are their customers, (more so the sellers, as they are the ones paying eBay), and you cannot even speak to a human for customer service at the company.

]]> By: just asking http://ebayinkblog.com/2009/01/13/nrf-ranks-ebay-customer-service-in-the-top-20/comment-page-1/#comment-8178 just asking Wed, 14 Jan 2009 15:40:25 +0000 http://ebayinkblog.com/?p=1637#comment-8178 Did you even read the post, or just the headline? The entire post puts the commendation on the sellers, not on eBay. Did you even read the post, or just the headline? The entire post puts the commendation on the sellers, not on eBay.

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