The Ebay seller said the car was not rusted, a LIE because the car rails, floor panels are all rusted through and sheet metal has been screwed or caulked to what is left of the bottom of the car. Rust through the body have been covered up, and painted. In fact, I found out the last private owner of the vehicle, had donated it to a charity b/c the car’s bottom was falling apart, and the battery fell straight through to the bottom.

I trusted the Ebay transaction, and even when the Seller tried to get me to complete the sale off Ebay, I did not do so, b/c I trusted the Ebay consumer protections: Vehicle Purchase Protection (VPP) and Condition Guarantee by Seller (CGBS) program. So, my question is if I actually purchased the vehicle on 12/18/08, with my payment why am I now being told neither VPP nor CGBS protect my Ebay transaction. Paypal transaction was on 12/12/08 to hold the vehicle, but the actual purchase did not occur until 12/18/08 and I did not get the title until later, and the car on 1/6/09.

According to Ebay’s website: “you must submit a request for reimbursement to the VPP Administrator using the link above, no later than 30 days** AFTER you PURCHASED the vehicle on the eBay site. “ I purchased our vehicle on 12/18/08, not earlier and did not get a title until later.

When I completed the VPP claim and submitted it, I just a get a “No, you are not covered” answer, but no explanation why I am not covered, when in fact according to the VPP and CGBS programs I should be covered. Ebay has created the appearance that the Seller has a good reputation, through the Ebay certificates, yet the VPP and CGBS are worthless if there is no substance to the programs. In fact, the VPP and CGBS give Ebay consumers a false sense of security that is deceptive.

When I submitted the Ebay VPP claim form, there is no follow up, just a “NO, you are not covered.” Even though we have asked to discuss the matter with an Ebay VPP administrator, there has been no email follow-up nor phone call. Why can’t we get an Ebay representative to contact us and go over the facts, and discuss with us whether the VPP or CGBS programs covers our purchase? My friend who is an attorney, contacted the local newspaper which is looking into doing a story about Ebay fraud. What is most disappointing is that the purchase of the VW beetle was for an anniversary/Christmas present, and it has ended up being an extremely disappointing experience.

CGBS  http://pages.motors.ebay.com/buy/condition-guarantee/
VPP  http://pages.motors.ebay.com/buy/purchase-protection/index.html

Cheers,
justin

In this case, the seller should still have had YOUR email in their Paypal transaction details.

So….unless it was caught in the filter(s), they never bothered to email you?

Poor seller communication IMHO. Even if they are NARU on eBay, Paypal should still have the info.

As an aside, I’ve been seeing LOTS of temporarily NARU sellers. I’m betting the majority are a result of the poor economy: not enough sales to cover the fees…resulting in non-payment and a NARU status courtesy of the ‘bay.

So sorry about your seller. It happened to a seller I dealt with that was taken down for an ALLEGED fake widget. (I use the word ALLEGED as she was NARU’d over a buyer CLAIMING SUCH, but that’s another can of worms to open. My widget was VERY MUCH real and VERY appreciated by me)

I also find it sad that in eBay’s attempts to deter buyer/seller communication off of eBay, they have effectively caused much more harm by pushing eBay members OFF OF the site entirely.

“Take paradise, put up a parking lot”

Tough pills to swallow. Lots of tough pills to swallow as of late.

*SIGH*

I really don’t need a gazillion emails confirming actions I take on eBay as I’m well aware of what I do :D