Comments on: eBay Innovation Demo Expo

By: Davey

Davey — Tue, 04 Nov 2008 01:43:00 +0000

Or another innovative idea…

Get all the sellers I used to buy from to return! The things I want to buy have almost completely disappeared and the sellers have left.

By: Davey

Davey — Tue, 04 Nov 2008 01:41:24 +0000

What I’d like to see feted as an innovative project (at least for eBaY), is to get the site to be reliable and stable for at least 48 hours.

That would be passion well-spent. This aspect of eBaY is completely passionless at the moment…

Or, how about a customer service or T&S bot that actually works?

Effort is being spent in the wrong places, guys.

By: Luigi

Luigi — Wed, 29 Oct 2008 20:43:48 +0000

Hi guys
After some weeks experience of the new version installed on ebay.it, now my response: a disaster.
The old version was much more easy and complete on one single screen! The new one is just for players! Have a look to the forum!
Please stop the project and make better use of the money
Thanks
Luigi

By: Ann1

Ann1 — Tue, 28 Oct 2008 05:12:48 +0000

@implog – well, if the plan was to force me to stop selling there, then it worked. There’s no way I can keep listing and paying fees without getting exposure. If someone with a perfect record can’t get exposure in the listings then I’d have to say something is rotten somewhere (shrug)

For the first time in over 10 years I have nothing at all listed on Ebay. So be it.

By: implog

implog — Mon, 27 Oct 2008 21:13:28 +0000

@Ann1

What sellers need to do is follow the lead of way awesome Diamond Seller “buy”.

They only disappoint nearly 300 buyers a month who leave them negative feedback for NON “excellent buying experiences” according to toolhaus.org.

Not a problem – eBay had a plan when they put this all together and it is working just as the gifted, well schooled, degreed and pedigreed eBay executives’ data predicted. I mean, take Meg Whitman for example. Please.

Well, sorta.

Suspend and kick the good long time sellers to the curb for a few possibly bogus feedbacks/DSR’s but reward and promote “buy” for angering roughly 300 buyers a month. That is roughly 300 buyers a month who may never return to eBay.

Got that Burke? That’s 300 buyers a month who may never come back to eBay because of a bad experience with “buy”. I’d wager that’s somewhere in the range of buyers you say left due to what you and your crack research team loosely labeled “retaliatory negative feedback”.

Job well done eBay! It’s clear you are being led by the best and the brightest!

How about an off site for all senior execs to celebrate their successiness and way awesome innovative disruption. You guys deserve someplace unique, someplace that will “delight” while at the same time “excite”.

How about the Marianas Trench?

By: Ann1

Ann1 — Sun, 26 Oct 2008 16:14:16 +0000

I kind of represent the art categories here. We are predominantly artists and not assemblyline workers or sellers of wholesale items in bulk. I’d like to know why a seller with a 10 year record of 100 percent positive feedbacks, never a negative, DSR’s of 5.0 across the board is downgraded in the listings simply because Ebay felt the seller did not have enough feedbacks within the last 30 days – though that seller has had almost 300 for the year! Why so short-sighted especially in a category that is not known for bulk listings? Why is such a category pounded into the same mold with ipods and T-shirts??? Still waiting for answer to that one….and, yes, I’ve asked it several times :-)

By: mindelec

mindelec — Sun, 26 Oct 2008 09:10:24 +0000

“eBay ClickiT and Buy It on iPhone”

features which have been available for amazon for years now. when will ebay stop copying and start inovating?

and to chime in on blog topics… there is a rumor going around that ebay is not renewing it’s contract with liveworld and that come the beginning of the year there will be no more discussion boards or groups on ebay. this really strikes to the “soul” of ebay, is management really that clueless?

By: implog

implog — Sun, 26 Oct 2008 02:50:26 +0000

In the spirit of getting back to basics I would like to ask once again the question below originally posted here on 4/2/2008.

It’s, like, super, super, really important now that it be answered because long time, good, honest sellers are being suspended due to this still unexplained disruptive destructive bizarro policy.

As Griff said on his radio program (and you asked in this blog), how can a buyer who does not pay leave negative feedback when “there was no transaction there”.

And again, Burke “addressed” this question in his eBayINK blog appearance some months ago but neither he nor President Norrington have ever ANSWERED it.

(Richard – PLEASE – Good sellers are losing income with devastating effects due to this Bizarro interpretation. It’s almost like, I know you won’t believe this, but it’s almost like eBay’s top execs don’t even use the site except on their resumes.)

Cheers!

~~~

Please re-round the circle squared by eBay President Lorrie Norrington on the eBay Announcement Board on March 20, 2008 titled “Update For Sellers”.

Norrington seems to be attempting to address the concerns of sellers who fear a neg from a non paying bidder. She attempts to mitigate the new “neg sellers” only policy by writing:

“What we have determined is that if the buyer does not specifically call out poor seller performance, item condition or transaction problems during the UPI process, eBay will remove the seller’s negative or neutral feedback — retroactively.”

This makes no sense. Sellers do not send items won in auctions before receiving payment. How can a buyer who leaves a neg be justified by claiming a problem with “item condition” for an item never sent, received nor seen? Again, sellers DO NOT send items without first receiving payment.

While Norrington’s “solution” may be boss pleasing “disruptive innovation”, it flat out makes no sense in the real world of selling on eBay.

Thank you for your help.

By: DP

DP — Fri, 24 Oct 2008 23:47:05 +0000

Can you return to more “earthy” (you know, useful) conversations with respect to the current state of the eBay sales environment? I see you publishing a lot of stuff lately that is either a) ordinary news, b) technological jibberish, c) found on other blogs like AuctionBytes, or d) or no material interest at all to anyone who is trying to stay afloat in the current eBay environment.

Seriously, get grounded back in reality please. If you must, please return to the first several posts you wrote for eBay Ink and review why you’re here in the first place (hint: to engage in a meaningful dialogue so as to elict “transparency”). I just don’t see that happening anymore. Take today’s post for example. Its the end of the day. What should I take away from today’s post? Give me something I can use, or if this is the status quo of things to come, just tell me to dump your blog from the RSS reader.

(Nov. is my tenth year anniversary; I’ve heard it all, and I’ve seen it all, and I was hoping that your coming onboard was truly the sign of things changing for the better. I’m having regrets about my assessment of the relationship).