Congrats to ebay for the National Medal of Technology and Innovation award!

Do you really want your important client turned away at the door when they sell you invalid tickets?

Do you really think they will locate comparable tickets for your client, right behind home plate? Didn’t you brag to him that “you” located these tickets because he or she is a valuable client?

Do you really care about the “or your money back” guarantee? No. You wanted your client to enjoy a special event.

Will your client be your client after this disappointment? No. He will however, tell all his friends about you.

Good question. StubHub needs to put a new best practice in place to authenticate their tickets. If they do not, what then is the difference between StubHub and a pawn shop selling stolen merchandise? This will require INNOVATION and TECHNOLOGY. They can do it, of course, through the relationships established with professional sports.

BTW, is Kelly sounds like an employee of eBay.

Re her comments: EBay’s StubHub represented the owner of the ticket.

StubHub represented the seller. It seems to me, the company – StubHub – is willing to broker a product whether it be authentic or not.

This might explain why they donated money from their PAC to 88 Senators and members of the House. This sounds like great political coverage. Lists of donations to be placed on my blog.

I’ll get to the bottom of this.

BTW, it sounds like you are an eBay employee. What is your full name?

I’m sorry you got taken, but who you got taken by was the scammy seller. If StubHub refunded you the ticket prices, they did as much as they promise to do. If you want to join a class action, knock yourself out, but it makes you look like you just want to go after some deep pockets instead of going after the person who actually ripped you off. Have you bothered to notify the police, file any charges against the seller? Or are you hoping to collect a fat settlement from a company instead.

Fake tickets aren’t a new or unknown problem and all the fraud protection in the world isn’t a substitute for doing due diligence on what you’re buying. If I bought tickets through any third party such as StubHub, eBay, Craigslist, newspaper classified ad, online message board, etc., I’d sure contact the venue ahead of time and verify my tickets were real before I spent any more money. It’s just the smart thing to do.

I found the timing to be odd. Could it be the result of the nearly 100 complaints I placed on blogs (including several financial sites and EBay’s – the parent company) yesterday?

In his email he scolded me, stating I had not completed the proper paperwork. Of course I (I have proof) submitted the proper paperwork. It wasn’t easy though. I had to phone StubHub and secure a working fax number; the one on their form wasn’t working!!

Wichlac claims: “From what we have been able to find, it sees that your seller originally purchased these tickets from another party and then resold them on our site.”

I told Stephen via my email response that his problem isn’t my problem; they resold tickets from someone other than the owner. Premium tickets should be verified. Why didn’t they contact the original owner and verify the tickets had not been stolen?

I am still open to hearing from hand from others re their experiences. I do plan to file a complaint with both the NY and CO AG office.

For those with a similar complaint, you know how difficult it is to locate someone at StubHub customer care. The number given to me was never answered. Twice when their person telephone and left a vm for me, she stated that I wouldn’t be able to phone back and leave a voice mail – her voice mail didn’t work she warned (customer care?). Here is Stephen Wichlac’s contact information. Use it:

Stephen Wichlac
Executive Customer Care Specialist
swichlac@stubhub.com
Phone: 860.408.5812

Stubhub sold me invalid tickets belonging, to James Manfredonia of NYC, to the September 18th Yankees game. I have asked several times for an answer: Did they or the owner of the tickets commit fraud? I am still waiting for their reply, despite several requests for an answer. Oh – they did send me a $200 credit. The cost of my trip exceeded $4k. I do plan to submit a complaint to the NY Attorney General’s office. I hope this will work; I have my doubts. I see StubHub (an EBAY Co) donated to the AG’s political campaign fund. I am open to joining a class action, if others want to do the same.