YES! Heaven forbid they come out with another “decrease” in fees!

If eBay is serious about increasing conversion through free shipping, eBay should offer FVF discounts for all listings with free shipping. Otherwise eBay is expecting to reap the benefits of free shipping while doing nothing to mitigate the extra risk of free shipping for sellers.

Ebay needs to get it; free shipping is so last year. All data from other retailers supports this – free shipping is NOT the direction ecommerce is going. I posted the trends report from Feb 2008 that clearly states that previous. The report that was deleted showed the large leaps in growth ecommerce has experienced so far this year (it has disappeared since I posted it last night) the data also shows sales are up across the board (well except ebay).

If ebay was truly concerned about free shipping, truly believed that is why sales are down because of shipping costs – they would in fact find a programming method that would enable sellers to offer free shipping, yet not charge said sellers FVF on the shipping amount.

Until they do that, the push for free shipping will be seen for exactly what it is, yet another way for ebay to make more money with no regard to either the buyer or seller. They continually place all burdens on the seller, Here is an opportunity for them to “show” everyone really is in this together.

I know eBay “leaders” think they are gaining favor with the buying only members with their little pop up feature communicating they no longer need to worry about those big bad criminal thieving sellers because eBay took care of you and no longer lets them leave you negative or neutral feedback, but this looks so bad!!!

One of my customers told me she found the message DISTURBING and she only buys on eBay. So a buying only member finds the message DISTURBING- that’s a pretty strong word. Not annoying, stupid, bothersome- DISTURBING.

You may want to think about how many other buying only members find your message DISTURBING and are turned off by the DISTURBING message so much that they don’t return.

I read some where that eBay acknowledged that they looked at the data in the changes but didn’t consider the emotions- this is another example of not considering emotion.

You can not send the message that you are their protector from the big bad seller and expect them to come and shop from the big bad seller. You must remember you don’t have a product to offer these people. If they are not comfortable shopping at our stores because of your DISTURBING message then what is the point.

I find it interesting that all of the policy changes that take place are not effectively communicated to all eBay sellers- no pop up reminders – or messages for us we learn about the new rules with policy violation sanctions. We don’t even get a mass DISTURBING message.

The reality that some buyers (and I’m sure it is more than 1) find your message DISTURBING should DISTURB you.

I was very shocked to see how much they increased store fees.- 2 cent listing discount 2% FVF increase – I don’t see how this fee change decreased eBay’s take as they said it would. they gave me 2 cents, but took an additional 20 cents for every 9.99 purchase- they gained 18 cents. This is how they treated their sure thing sellers- people who have a store (prior to this debacle) pretty much guaranteed products listed on the site. Rather than demonstrate appreciation by decreasing fees(getting rid of picture, gallery, and listing fees) they insult us by decreasing our fees 2 cents and increasing them by 2% of the sold price-p 18 cents for 9.99.

Really eBay you take to much- 50 dollar store, 3c cent store listings (for low priced items) 12% sold price, 3 to 4+% + .30 paypal, and picture manager. Do you see how greedy you are being. To see this and to want us to consume the cost of shipping (because as Norrington said we own the inventory so we can afford to assume to loss – interesting) for our customers.

It really is as though you guys think we, our money, and our products are your products. You actually believe eBay sellers means eBay’s Sellers.

My store fees have actually decreased overall.

Of course, my sales are so dismal thanks to the buy-flooded category that they are taking a larger % of my gross sales.

Received my first neutral in 5 years of selling the other day. Clearly a case of a buyer not reading the description, but I can now safely say that the Are You Sure? page with the little checkmarks doesn’t do anything. The buyer never contacted me until the little gray 1 appeared on my feedback page. And, as ebay corporate is realizing, I’m completely disinclined to work with the buyer now. No reason to, as the item was as described and the feedback is permanent.

As for blaming the websites, Brews, that’s not always the case. Amazon does not show you shipping charges unless you hunt for them or you are in the middle of checkout. It’s important to keep in mind that Amazon does not offer Free Shipping on every item or purchase. Only those shipped by Amazon with Amazon’s deep UPS discounts. And let’s not forget the 3-5 BUSINESS day delay in processing should you choose free shipping. No way would that fly in the DSR world of eBay.

(P.S. Looks like I can post again–wahoo)

Oh wait, JD said they lowered their take rate already I forgot.

That’s right they gave BUY free insertion fees!!

haha

What a bunch of liars.