We have the technology… Better, Stronger, Faster

SandiOn 05.27.2008 at 2:18 pm Said:

I’ve been receiving questions and topics via email that I’ve been rolling out here on Ink - both about eBay and the blog itself. If you have topics regarding the company, and any of its business units, please feel free to email ebayink@ebay.com.

Does sending them direct via email increase the odds of getting response, or equal to posting on blog?

implogOn 05.27.2008 at 4:35 pm Said:

Looking forward to the upgrades.

Has eBay President Lorrie Norrington answered the question I posted on the first day of the blog concerning her confusing “non-paying bidder can leave a negative” post on the eBay Announcement board?

I saw that you asked the question to Brian Burke but it was Norrington’s Announcemnt post and I would appreciate her clarification.

After Burke’s explanation of his retaliatory feedback “research methodology”, his “neutrals are negs” equivocation and the “A buyer who is referencing product condition, not receiving the product, etc. is a very good indicator that the buyer sent money” statement I’m not so sure that he is the best source of the “transparency” we seek.

Rebecca FunkOn 05.27.2008 at 10:45 pm Said:

Hi, i see that as usual the “power sellers” are getting a pretty good deal and are being protected quite well on the feedback change policy. However, as a little guy just trying to make a few bucks but trying very hard to give the buyer what he needs , I don’t really see any benifits for me! Is it because we are small and just don’t matter or what?

MechelleOn 05.28.2008 at 12:01 am Said:

Hey Richard

Can you find out the details of the (EMR) Enhanced Member Reporting tool? I only know that it is an honor for positive membership that some sellers have been rewarded with. Also, that it is to quickly report other sellers for violations.

So, can you get the scoop on what employee benefits these special members will receive for using the (EMR) tool to help eBay clean up the crappy sellers? It would be great if it came with both medical and dental- oh and maybe 2 weeks paid vacation. Oh crap- I almost forgot I would definitely need mental health coverage

Ok please hurry and get the details I am very excited

Formerly Known As MarikaBooksOn 05.28.2008 at 5:18 am Said:

I saw the title, “We have the technology… Better, Stronger, Faster” and I thought you were talking about Ebay. I almost fell off the chair laughing.

MechelleOn 05.28.2008 at 9:00 am Said:

@Formally Marikabooks

I had the same thought initially LOL

HenriettaOn 05.28.2008 at 9:42 am Said:

I don’t think I could bear the recent volume of frootloop comments being sent by email, hopefully the comment :: posts subscription is editable?

If not I would appreciate instructions on opting out of the subscription altogether. I can always come here to read and scroll, baby scroll.

TWOn 05.28.2008 at 10:59 am Said:

Personally Richard I am utterly disappointed in this blog though I probably shouldn’t be surprised. It is what so many have said it would be from the start. No discussion, no give and take, no real substance, a self serving (for eBay) blog that skirts all he real issues. Just letting a few posters talk about how disgusted they are is not special in the least. We have that in the boards already.

And certainly I doubt it is a conduit into the policy makers at eBay because they just keep shoveling out one anti seller policy after another like a machine. I mean a listing special for free shipping? Give me a break!

But I want to know where all the buyers went? If my items were bringing even what they used to before all the policy changes I would not feel this way. But that is far from the case. My sales, as well as many others I have talked to in the same categories, are significantly down. eBay has grossly misinterpreted data gathered at such expense.

It’s a sad time for many of us who have worked so hard to help make eBay what it is or more to the point was.

Patricia1On 05.28.2008 at 11:27 am Said:

TW - I certainly agree with that. After 10 years, I’m letting my last three listings finish and will place no more. I have 100 percent feedback, 5.0 across the board right now and I can’t get views on my listings. Charts are showing just a bit more then 10 percent sell thru rate in arts. To me that means I’m simply paying ebay for nothing! In the past month I’ve had only 11 sales - this after selling 30 to 60 pieces a month - is very very dismal. Everyone on the arts board is complaining and its all falling on deaf ears. An email sent to one of the managers came back with glowing words about how good things are going to be…well, they just aren’t! Ebay needs to address the PRESENT problems of lack of traffic and seller disgust with the new policies and they need to do it honestly or all is lost.

HenriettaOn 05.28.2008 at 11:41 am Said:

Thanks for the reassurance Richard and also congratulations on surviving your first two months in style. YOU are one of the few good things to come out of eBay this year. Some amazing insights into Corporate processes, for which I thank you.

HenriettaOn 05.28.2008 at 12:17 pm Said:

@ TW “But I want to know where all the buyers went?”

An awful lot of small sellers were addicted buyers too, we were part of the vocal minority Usher Lieberman spoke about in his classic quote; “the ‘vocal minority’ who are unhappy ‘will be routed off’ the site.”

Probably I am wrong, after all, appscount e-zine reported in an article March 4th “We finally received a note from an eBay representative almost a week after the scheduled end of the boycott. He apologized for the delay–chalking it up to being a busy time of year. Fair enough–I imagine that the months following the holiday seasons are fairly traffic-heavy times for the auction site. Plus the switchover of power and resulting policy shifts couldn’t have made things any easier. In response to our initial question, the representative responded, simply, “There was no impact of the so called boycott. And no one showed up to protest either. A lot to do about nothing.”

implogOn 05.28.2008 at 12:20 pm Said:

The capacity increase in the Blocked Bidder List is another good thing to come out of eBay this year.

HMNNNNNNNNNNNNNNOn 05.28.2008 at 6:15 pm Said:

Implog, that is so true!

HMNNNNNNNNNNNNNNOn 05.28.2008 at 6:19 pm Said:

Richard,

Speaking of the BBL, may I ask why (about 3 weeks ago, right before the FEEDBACK change took place) all of our BBL’s no longer were alphabetized?

It’s very hard to see if the latest BB added “took”, as well as doing a quick search when you recognize a bidder that is not welcome and you want to make sure that they are on your BBL.

Thanks in advance!

Cheers!

TWOn 05.29.2008 at 9:00 am Said:

I’m sorry but increasing the capacity of the BBL is going to be pretty useless when all buyers can have is positive feedback.

And some say check feedback left for others. New ID’s and “private” feedback will defeat that.