Thursday, April 24th, 2008
eCommerce Summit Q&A: Part 1
As promised, I will be posting Q&A sessions on Ink in multiple parts to make sure I cover all questions posed both here on the blog already, and at the eCommerce Summit. The following questions were asked immediately following Lorrie’s keynote yesterday.
Q. Based on a group study this morning, 2 out of 5 of the current PowerSellers with the best store listings on eBay Pulse will not qualify for PowerSeller status based on DSR ratings, when that goes into effect. How are you going to address this issue?
Lorrie Norrington, President of Marketplace Operations: It’s true that some sellers won’t make the grade with DSRs. When we put out the DSR requirements, we said you would need to have a 4.5 or above to qualify for PowerSeller status. We also gave sellers until July 1 to bring up their DSRs. Based on what we presented earlier, it’s obvious that a high percentage of PowerSellers are not only making the grade with DSRs but they’re qualifying for discounts. Sellers need to reach out to us and their TSAMs because clearly there are some best practices out there to ensure folks get the highest DSR possible; whether it’s over communicating or immediate feedback, for example.
Todd Lutwak, Sr. Director of Seller Development and Programs: The sellers have done an excellent job raising their DSRs. I think that sample that you took locally is definitely different from the metrics we’re seeing. Over 80% of PowerSellers have 4.5 DSR or above. We’re continuing to monitor as we progress to that July date.
Lorrie: I’d like to add that we really appreciate the work that PeSA is doing here. The educational work is going to be really important for sellers that want to get their high DSRs. To Todd’s point, 80% are doing it now and we want to have more.
Q. You said that there were some retaliatory remarks that prompted the change to Feedback? Can you elaborate on that?
Lorrie: I was referring to the fact that sellers were 8 times more likely to leave a retaliatory negative remark and that is why we changed the Feedback system.
Q. What was happening there? Can you talk more about this?
Matt Halprin, VP of Trust and Safety: The Feedback system was set up to make sure that both parties were accountable to each other. What has happened over time is that sellers have increasingly held off on leaving feedback until the buyer leaves feedback to make sure they don’t get a negative rating without being able to counter that. Sellers used to do this twice as much as buyers; now it is eight times as much. So basically buyers were no longer willing to hold sellers accountable for their performance; which is why 90% of sellers have positive feedback scores of 99% and above. As a result, buyers don’t trust the feedback system because they can’t discriminate between great sellers, average sellers or poor sellers. We needed to fix that because eBay is based on trust. If buyers don’t have trust they won’t send money or bid as much on an item (we’ve all talked about the notion of ASPs not being quite as high as they used to be). It is up to us to help your economics by making sure that buyers are more confident when they bid. Which is why we changed the system and with this more honest of a system we’ll be able to do things like elevate items in search and reward sellers for top performance with bigger discounts. All of which will create more of a race to the top than we’ve had before.
Lorrie: We announced this change back in January and it goes into effect in May. My advice is as soon as your buyers pay you, give them positive feedback.
Q. I was at the Catalyst Conference and I’m really excited to hear about some of things you’re introducing and to see you guys out here in force. You said it today, and it came up back at the Catalyst Conference about the .02 points discrepancy for non-domestic DSRs. There are some areas of this world that just don’t have the same postal service as we do here in the US. There is a distinct drag in Italy for example, really slow. Another is Slovakia. I shouldn’t have to tell the Canadian customer that his mail system is stinky – he already knows it – but it won’t stop him from dinging me on shipping. I know you look at it from the 50,000 foot level but it would be great if you could address it more granularly so maybe I could qualify for the 15% discount next time. [Applause]
Matt: Although this is the first time I’ve heard about Slovakia, it’s not the first time I’ve heard about Italy or Canada. We’re aware of it and there are a variety of ways we’re looking at addressing it. I don’t think right now that we have a tool that allows you to lock out a country like Italy for example (if you simply choose not to ship there) but that is one end of the spectrum. Just to share one bit of information, and I admit it is 50,000 foot information, but it is very telling for us. We thought that all Cross Border Trade DSRs were going to be a little bit lower than domestic DSRs because of shipping. Actually, around 50% of sellers have cross border trade DSRs that are equal to or higher than their domestic ones. So obviously there are some best practices in place that are helping address that possible situation. Now, I want to make sure I affirm what you said – we are looking directly at Italy and Canada to address that specific issue.
Q. Talking about shipping. Shipping & Handling cost seems to be the lowest DSR for most eBay sellers, I think we can all agree there. Shoppers love free-shipping. Can you talk about how eBay looks at free-shipping relative to DSR scores as well as free-shipping economic models that work for sellers in the eBay landscape?
Matt: Shipping and handling is the lowest DSR of the four but I do want to point out that 72% of all DSRs left for S&H are 5s. Frankly, I think that means the DSRs are working because we all know that S&H charges on eBay are higher than the Internet on the whole. So we have an online shopping environment that has set buyer expectations and we all need to find ways to address that together.
Dinesh Lathi, VP of Seller Experience: The fact of the matter is that free shipping is the standard for eCommerce now. Sellers who want to meet buyer expectations need to aspire to that. It is our job, the people here on stage, to help you do that. So, there are definite things in the works at eBay that will help you accomplish that. Look for that soon.
Lorrie: And, in the end, I think it’s pretty straightforward that you need to be very specific when you identify shipping costs and set that expectation and again, to Matt’s point, there are a lot of people out there getting 5s for S&H.
Q. I understand the retaliatory feedback concept. I don’t agree with it but I understand it. What I don’t understand is why DSRs are anonymous. If we have customers leaving valid DSRs we want to know who they are so we can make things right. If we can’t do anything to counter their feedback, we should be able to see what they’re leaving us. [Applause]
Matt: This is a tough issue and it’s one that we haven’t settled on inside eBay yet. I’ll explain why they are the way they are now but also talk about the fact that they may be changing. First of all, why wouldn’t we make it completely transparent? The answer is that we have seen sellers who send emails after receiving a negative, (for example, they have received a 3 or 4 from a buyer) and the seller begins to harass the buyer. I get examples of this sent to me from buyers all the time. The harassment is what we’re really trying to get away from. eBay really is the only place where a merchant can kick the buyer on their way out the door. This is the reason why we might keep it anonymous. The argument for making it completely transparent is very obvious. It will help sellers learn about what they’re doing right and what they’re doing wrong. So what I think you’ll see at a minimum is us moving to a place where we provide the information in different ways – whether it’s by geography or by category – or go all the way and provide complete transparency. We’re not sure yet, we want to monitor how the new feedback system works before making our final decision.
Lorrie: It is an important point though. I think it’s obvious that our intent is to put more trust back into the system. We think this new Feedback system does that. Like Matt said, we haven’t even rolled it out yet so we’re just going to have to see how it goes. I think it’s a great point of learning for us. I think this is a good time to emphasize what we’re trying to get across to sellers. First of all, we want an incredibly open dialogue with you and to listen to you and there will be places where we continue to roll out new initiatives or experiments that we’ll want your input on. There will also be places where we won’t change because we think it’s best for the marketplace. But the open and honest dialogue with each other can only help. So, in the case of the new feedback system, we haven’t rolled it out yet, and as we do roll it out we’ll learn from it.
Q. We have a shipping calculator on our system so that anyone that comes and makes a bid can calculate the shipping cost before they make a decision to buy and yet we still only have a 4.6 for shipping. We would like to be able to respond to them to find out why they’re not leaving a 5 even though they knew the cost was coming.
Matt: With the new system I think everyone in this room will get more specific information on a transaction that has not gone perfectly well. Buyers will now have 80 characters to provide feedback and detail all without the fear of a negative retaliatory feedback.
Lorrie: And I think this is exactly the kind of input we’re hoping to get here. Our intent is to make your experience better so it’s this kind of feedback that helps get us there.
At this point, the keynote Q&A was ended to allow for the first sessions to commence. Immediately following this initial Q&A session, all eBay representatives moved into the panel room for an hour of further questions and discussion. That one is coming next time.
Cheers,
RBH
Tagged: competitive, cross border trade, dinesh+lathi, dsr, ecommerce, ecommerce summit, feedback, lorrie+norrington, Marketplace, matt+halprin, online trade, pricing
MistyOn 04.28.2008 at 10:38 am Said:
Quote Dump insane categories. Jewelry comes to mind.
Though I agree there are categories that do not interest me I do enjoy jewelry so please leave this catagory.
Patricia 1On 04.28.2008 at 10:44 am Said:
@ Cam - excellent points. I’m afraid it boils down to ebay doesn’t want to do things that will strengthen it in the long run. They seem to be jumping thru wall street’s hoops here and now and to heck with the future. It seems dangerous and haphazard to me. Right now I see them doing this or that radical change simply because it might work and with absolutely NO thought of seller OR buyer. That’s what I’m seeing…change for the sake of their immediate revenue with no thought to the future. Things have gotten so bad now that they can’t even keep listings up without some special deal or gimmick and that sure doesn’t last long - their listings amounts look like a roller coaster ride! That doesn’t even tell them that they are on the wrong track - they stubbornly plod ahead…soon reaching the point where they no longer bring buyers and sellers together! I’m sure they’ve been to other online auctions sites and added up their listings - I see over 7 million listings spread out on other sites….all listings that are LOST to ebay and these amounts grow by the day - yet ebay stubbornly keep plodding on - they can’t see the writing on the wall!!!
TWOn 04.28.2008 at 10:59 am Said:
It appears eBay is insisting they care by “listening” and “writing notes” but their actions are showing they do not care in the least. I guess eBay will be safer if there are fewer users after chasing them all away?
The fact is that even if listing numbers are strong the sell through is poor and the amounts being sold for are lower, much lower.
Where is the increase in the buyers? Hits, watchers and bids are all tanking. How long before Wall Street takes notice?
If eBay no longer wants the auction format, evidenced by the dismantling of it through policies, why do they not sell it and move on? Pride?
Patricia 1On 04.28.2008 at 11:32 am Said:
LOL kind of reminds me of that movie Martians Attack or something like that. The little martians kept saying “we come in peace” as they were mowing down people with their ray guns…just thought it was a funny but true comparison 
No…they’re not listening at all and it would be really a whole lot better if they got off that track because any idiot can see right thru it. Sorry, but its true. They are getting plenty of information off their own boards, in their own emails, off comments on all the articles and blogs - how deaf are they? We can’t tell them a thing that hasn’t been said already in dozens of different ways.
Randy SmytheOn 04.28.2008 at 11:46 am Said:
@Richard,
We got some color on the percentage of Power Sellers who qualified for the 5% FVF discount, but Power Sellers are now a pretty large group with sales anywhere from $1,000 a month to $1 million or more.
Can you get some info on what % of Titanium Power Sellers qualified for the 5% FVF discounts and what percentage qualified for the 15% discount
Thanks
rks
Randy
MechelleOn 04.28.2008 at 2:00 pm Said:
So already looking to increase fees again - I’m sure it’s a discount right? Just after gloating about their last fee “decrease”.
Survey
Imagine that eBay updated its current eBay Stores product offering:
In the revised eBay Stores product offering, listings in the Store Inventory Format:
Would be shown in Core eBay search results with Buy It Now items and Auction items.
Would have lower Insertion Fees than Buy It Now listings depending on the eBay Store product to which you subscribe (see details in table below).
Would have the same Final Value Fees as Buy It Now listings
Insertion Fees for Store Inventory format listings / Buy It Now listings in all categories except Books, Music, DVDs & Movies, Video Games, Consumer Electronics, Computers & Networking, Cameras & Photo, Video Game Systems and Motors Parts & Accessories
Starting Price No Store (Buy It Now) Basic Store Premium Store Anchor Store
All $0.30 $0.10 $0.05 $0.02
In addition to these changes, imagine that eBay offered longer durations of 30 days and Good ‘Til Canceled for all Buy It Now listings at no extra charge.
Taking into account these changes, would you consider continuing subscribing to one of the eBay Stores if eBay offered them at a reasonable subscription fee?
Select one
Yes, I would consider continuing subscribing to one of the eBay Stores at a reasonable subscription fee
No, I would stop subscribing to an eBay Store
Considering the changes explained above:
If subscription fees were equal, how valuable would it be to have a Premium eBay Store compared to a Basic eBay Store?
If subscription fees were equal, how valuable would it be to have an Anchor eBay Store compared to a Premium eBay Store?
If subscription fees were equal, how valuable would it be to have a Basic eBay Store compared to not having an eBay Store?
At what monthly subscription fee would you consider Premium Store to be …
Please enter whole number
Inexpensive $/month
Acceptable $/month
Expensive $/month
Too expensive $/month
Imagine eBay made the explained changes to the Store Inventory listing format and also introduced (30 days, Good ‘Til Cancelled) listing duration and ($0.30) Insertion Fee to the Buy It Now listing format.
Basic Store Premium Store Anchor Store
Monthly subscription fee $24.95 $59.95 $199.95
Description and target group An easy, entry-level solution for eBay sellers who want to open an online storefront. A complete package of advanced business tools designed to help established sellers accelerate sales growth. An advanced package perfect for high volume merchants seeking maximum visibility and expanded access to advanced business tools.
Reduced Insertion Fees for Store Inventory format Listings in all categories except Books, Music, DVDs & Movies, Video Games, Consumer Electronics, Computers & Networking, Cameras & Photo, Video Game Systems and Motors Parts & Accessories $0.10 $0.05 $0.02
What would you do?
Select one
I would subscribe to the Basic eBay Store
I would subscribe to the Premium eBay Store
I would subscribe to the Anchor eBay Store
I would not subscribe to any of the eBay Stores
I swear they repeat the above screen about 8 times, simply varying the subscription amounts each time before moving on.
When thinking about subscribing to an eBay store, how important are each of the following in deciding to subscribe?
Please enter whole number
Please allocate 100 points among the following aspects giving more
points to the aspects that are more important to your decision.
Points
Access to Selling Tools: e.g. Selling Manager (Pro), Marketplace Research, Stores Traffic Report
eBay Storefront: Custom pages, Marketing Tools, Customer Support
Reduced Insertion Fees for Store Inventory format listings
Cost of the monthly subscription fee
Assume that you subscribed to the Premium Store. Which is more important to you? That your Store Inventory format listings are shown in eBay search results with Buy It Now items and Auction items or that you will pay reduced Insertion Fees for your Store Inventory format listings?
Select one
It is more important that my Store Inventory format listings are shown in eBay search results with Buy It Now items and Auction items.
1 2 Both are equally important
3 4 It is more important that I will pay reduced Insertion Fees for my Store Inventory format listings
5
Imagine eBay made the described changes to the Store Inventory listing format and you subscribed to the Premium Store. How would this impact your listing volume on eBay?
Select one in each row
Decrease
1 2 Not change
3 4 Increase
5
The number of my Store Inventory format listings would …
The number of my Buy It Now listings would …
The number of my Auction listings would …
The overall number of my eBay listings would …
Imagine that eBay reduced Store Inventory format listings’ Insertion Fee to 0 for subscribers to the Anchor eBay Store.
Basic Store Premium Store Anchor Store
Monthly subscription fee $19.95 $49.95 $199.95
Description and target group An easy, entry-level solution for eBay sellers who want to open an online storefront. A complete package of advanced business tools designed to help established sellers accelerate sales growth. An advanced package perfect for high volume merchants seeking maximum visibility and expanded access to advanced business tools.
Reduced Insertion Fees for Store Inventory format Listings in all categories except Books, Music, DVDs & Movies, Video Games, Consumer Electronics, Computers & Networking, Cameras & Photo, Video Game Systems and Motors Parts & Accessories $0.10 $0.05 FREE
What would you do?
Select one
I would subscribe to the Basic eBay Store
I would subscribe to the Premium eBay Store
I would subscribe to the Anchor eBay Store
I would not subscribe to any of the eBay Stores
Judging from the questions an ebay store is going to be just like an amazon store except that it will cost twice as much.
Patricia 1On 04.28.2008 at 3:23 pm Said:
I didn’t think stores were reasonable at 15.95 a month and an exhorbitant FVF - so I closed mine months ago. I think a store is impossible at 24.95 even with more exposure promised (for yet another fee). They are missing one very very important ingredient to this mix….BUYERS! Where are they?????? Everyone I’ve asked says theirs views and bids have dropped. With the state of the economy and where its heading…now is not the time for sellers take on more overhead. With the impending ditzy new policies - many sellers are sitting back watching to see how fast their reputations are ruined on yet another ebay whim. Work on getting buyers on board and work on reaching your sellers before you try to squeeze more money where there is none. For goodness sake - base your raises on GOOD SERVICE instead of just squeezing sellers with a take it or leave it attitude! 
SandiOn 04.28.2008 at 4:19 pm Said:
I can see it now, reduce store rates, increase the already hefty 12.75% FVF - all along saying they decreased costs.
They must really think sellers are stupid. Especially since buy now has a higher sale through rate.
They are not coming up with ideas to help sellers (so much for meg’s statement ebay is a seller’s best partner) - but how to make ebay mkore money.
MechelleOn 04.28.2008 at 5:17 pm Said:
I’m guessing that the rumor of free insertion fees was relative to the subscription of the anchor store for 300 a month - LOL. That’s real attractive. Already trying to get their nickel and dime back out of store insertions.
It’s not enough to pay 50 for the premium - 10 for picture manager- 12% FVF, 3 cent insertion fee- I’m sure there are other store related fees I’m not thinking about. Not enough money - need more more more
Anyway, sounds like another eBay bargain
JewelrySellerOn 04.28.2008 at 6:08 pm Said:
eBay management has decided that buyers are the #1 priority of eBay and sellers are not equally important….or even on the same roadmap.
eBay has said that sellers were leaving eBay because of unjustified retaliatory negative seller feedback. So, eBay eliminated the possibility of sellers leaving negative feedback. Buyers are unhappy. - Solve their unhappiness. - No problem.
However, there is a problem.
Sellers need to know about the buyer who is unreasonable. And the buyer who is an extortionist!
eBay’s current solution provides no seller solution to the buyer who would ‘rip you off’ or ‘extort’ something from an honest seller.
The former system allowed sellers to leave negative feedback that could warn other sellers of a buyer who could not be (reasonably) satisfied or threatened retaliation unless certain conditions were met by the seller.
I’d like to suggest that eBay’s solution of not allowing the seller community to leave ‘public’ neutral or negative feedback is an acceptable solution. IF sellers can leave PRIVATE SELLER ONLY feedback for a buyer which other sellers can also see before deciding to accept a buyer’s bid or close a sale with that buyer.
Let’s return ‘balance’ so that every seller doesn’t need to be burned by the same buyer that has ‘negative intent’ behind their eBay transactions. Let’s allow sellers to talk to sellers about buyers they recommend that fellow sellers avoid.
And, we don’t need to make this information visible to the ‘open eBay community’ but reserve it within the semi=private communication between other sellers.
eBay - give your sellers some protection, please.
JewelrySellerOn 04.28.2008 at 6:10 pm Said:
correction to paragraph 2
‘Buyers are leaving eBay because of unjustified retaliatory negative seller feedback’.
JewelrySellerOn 04.28.2008 at 6:14 pm Said:
A few typos in my posts, due to a long day and inability to edit a post to these discussion threads. Sellers and buyers, you should understand the intent.
TheBrewsNewsOn 04.29.2008 at 5:50 am Said:
I sell on three different eBay IDs. I use one of the IDs to sell discounted merchandise (that I myself purchased on discount) or to sell merchandise I paid full wholesale but just isn’t moving. On that account I take paypal only, no local pickups, and no international sales. The sales on that account are meant to be quick (thus paypal only) and easy (thus no international). And the merchandise is priced at or below wholesale costs already.
I receive quite a few emails from potential bidders regarding the items I am selling on that ID and my auction terms for that particular ID. I copied just a FEW of the emails I awoke to this morning
(and with eBay on a mission to bring more new buyers, I just cannot wait for more emails like the ones below):
>>POTENTIAL BUYER No 1:
* I asked the question about buying this a week or so ago and your response was PAY-PAL only. I still want to buy and I still do not have PAY-PAL, I live in the local area, can I come by?
(Note: I politely informed this eBayer for the THIRD time that I take paypal only and that I do not offer local pickups).
You must be a wealthy Ebayer. Have you seen my feedback? I pay for everything I have ever bought. I can bring cash to your location and pick up at the same time. You must not want to move the merchandise.
>>POTENTIAL BUYER No 2:
* can i have it cheper plz
>>POTENTIAL BUYER No 3:
* Why don’t you ship to Canada ?????????????????????
***********************************************************
After answering some rather “fun” emails (see above) and trying my hardest to work through a paypal glitch which has been going on for 3+ days (where paypal payments are going to the wrong email address and 50% of the email notifications — sent to the wrong email address - don’t have the buyer’s shipping address so I have to log in to paypal and search for the information manually),
I decided to check out some of the message boards to find out what major unannounced event is going on.
I could not help myself when I read the following Post “The REAL Reason Buyers are :Leaving Ebay…..”
The REAL Reason Buyers are Leaving eBay:
it’s not feedback. it’s the accidents, deaths, and other tragedies. So many buyers bid, and then, mysteriously, coincidentally, surprisingly, meet with terrible fates–rare diseases, horrible accidents. if it doesn’t happen to the bidders, it invariably happens to their mothers, aunts, uncles, birds, dogs, cats, or other members of their loving families.
it’s been statistically proven that if you bid on ebay, you are more likely to get into a freak accident.
sometimes, even though these buyers are in freak accidents, they still have the presence of mind to bid on items. it’s a rare and mysterious, and often blessed, occurence.
just had to rant. got an email from a buyer saying that her mother, who of course won an item of mine, had been in a terrible accident. obviously, to retain my stellar DSR’s, i could not risk sending back a snarky email, so i came here to rant.
so, what other dieseases are out there?
http://forums.ebay.com/db1/thread.jspa?threadID=2000559652&tstart=0&mod=1209471363165
You REALLY have to be an eBay seller to appreciate the thread. Someone like Griff could never appreciate the humor in the thread. I literally laughed so hard I cried when I read all the responses. It was the one bright spot in my otherwise dull morning.
BrendaOn 04.29.2008 at 6:42 am Said:
Ya’ know alot of these changes would be easier to bear if there was viable customer service to go along with them.
The lack of viable customer service is THE deciding factor for me not being willing to sell on Ebay. The nuts and bolts of me doing what is needed to maintain high standards is my responsibility.
Unfortunately, bottom line, I refuse to be thrown to the wolves to figure out all the nuances of Ebay and if I survive to become a Power Seller I can earn a representitive at this point.
If I were willing to follow what I percieve as flawed logic, it seems to me that IF I DID SURVIVE to Power Seller status with high ratings and DSRs that I would have fogured out the system and not be in need of the phone rep.
I fail to understand this logic. Wouldn’t it be a better investment for the long term to have real corporate help for the newer sellers as a preventitve measure?
Can anyone explain to me the benifits of this ( it’s rough because a few choice profanities could succintly
explain my points ) in monetary terms? How does the new seller and their guinea pig customers gain from transactions being carried out without full understaning of the system? All a person need do is do a quick scan audit of the AC to substantiate my theory of new people having the greater need for help.
Years ago I worked for a very well known corporate restaurant chain that has a global presense. At the time the unit I worked in was producing the highest sales with 70% in food vs the norm of alcohal generating the money. The company’s CEO visited my unit and during hid talk stated that we had an employee turnover rate of 110%. There was formalised training for I think the waitresses and bartenders. The rest of us were gophers for a week and then turned loose to handle a menu with approximately 300 items. Being a vocal sort I told this to the CEO. He must have seen the wisdom of what I said because low and behold I was designated as a trainer the next day.
I still believe that it is critical to have support for new people and that allowing learning time is an investment that companies should willing embrace for the long term stability of the business.
Are the employees of Ebay just turned loose to do a job on the first day of hire?
I doubt it. Sellers need better assistance than what is currently being offered. IT IS POSSIBLE that some of the “NOISE” is the fear of knowing that they are in it alone speaking.( Unless of course, they are power sellers)
However the sellers want to classify themselves or however Ebay wants to classify the sellers, THEY ARE STILL REPRESENTATIVES OF THE COMPANY and worthy of the same considerations that I believe are given to paid staff.
It is my oppinion that if Ebay would see the wisdom of real customer service alot of the noise would disappear in a manner that would bebefit the buyer, the seller and Ebay. You carry no inventory. It seems to me that a little liability could be absorbed in customer service money spent.
It is futile for Ebay to offer me an almost free listing opportunity if I feel I might need to navigate a potential mind field in order to close a sale. Show me sound business practices if you want my money. I am not a fish and will not grab at a worm with a bright shiny hook attached at the other end.
Bay RayOn 04.29.2008 at 10:19 am Said:
I’ve invested in eBay, I believe the changes eBay made over the past 6 months are good, but from research, I found issues with eBay’s policy changes, here is a the blog link. http://redsneakerblog.blogspot.com/
“No longer is it the place to realize the best possible price for almost any time, from collectibles to clothing to cars. It’s now the place people look for bargains almost exclusively”
I want to get the communities, especially Richard’s input on the issues brought up in the blog.
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