Enter your email address:

Delivered by FeedBurner

ebay INK

Email RSS SUBSCRIBE VIA:

  • blog home
  • about
  • news
  • archives
  • 105 Permanent link to eBay at ChannelAdvisor’s Catalyst Conference eBay at ChannelAdvisor’s Catalyst Conference

    FEATURED POSTRichard Brewer-Hay / Wednesday, April 2nd, 2008

    eBay at ChannelAdvisor’s Catalyst Conference

    Stephanie Tilenius, General Manager of eBay North America, delivered the keynote address at ChannelAdvisor’s Catalyst Conference earlier today. Although I was unable to attend in person (someone had to stay back at the ranch and actually turn this blog thing on!) I did get a chance to peak at her presentation ahead of time.

    In it, Stephanie promised even bolder and faster changes at eBay, stating that eBay’s goal is to deliver a more retail-like experience. She indicated that ensuring buyer confidence in every eBay transaction and taking care of its customers was the company’s first priority. She also made it clear that the concept of an annual price change no longer existed at eBay and that further pricing adjustments could come at any time.

    At the same time, Stephanie –a long time eBay Top Buyer herself – also committed to keeping the things people love about eBay intact, namely its value and selection, noting that the fun comes in finding exactly what you want – pretty much no matter what it is – when you want it.

    There’s that word again – “change”. In the three months I’ve been on board at eBay, it seems that every week brings another significant change to how our customers (buyers and sellers alike) do business on eBay – and partnered with those are some significant executive changes. I even got a new boss today.

    No one feels comfortable with change, no matter how beneficial it can be, so I’m hoping this blog will provide an opportunity to explain and rationalize the decisions made as we move forward.

    Bear with me though, it’s only the first day after all.

    • buyers and sellers
    • Catalyst Conference
    • Channel Advisor
    • Customers
    • ebay
    • eBay news
    • eBay People
    • Events
    • Executive Thoughts
    • keynote
    • Marketplace
    • marketplaces
    • online retail
    • pricing
    • retail
    • Stephanie Tilenius

    More

Add a Comment

105

PAGE: « 1 2 3

Lurch / April 9th, 2008 at 6:21 pm

Yeah – and don’t get me started on disregarded info/advice over the years… Funny how it went from Pierre sending friendly personal emails in those early couple of months from time-to-time to that.

My favorite (although it’s a bit off-topic) is when I was contacted for the 10th Anniversary eBay Live in San Jose. They wanted me to come out for it to talk to media and I don’t know what else (I got the idea that it was essentially to be paraded around) as being possibly the longest existing user – no one knows for absolute certain on that. I ultimately agreed to do it, and said that I could get there on my own as San Jose is fairly close and had friends I could stay with, but since I wouldn’t otherwise be going, that I’d need to be comped in. This seemed like a huge problem – they said they’d check and get back to me. Never heard from them again. Guess they couldn’t take the 70 dollar hit, even though it was no loss, as I wasn’t going except for this. To his credit, Bill did personally apologize for that when I told him about it, but still… pretty pathetic.

Scott @ TradingAssistantJournal / April 9th, 2008 at 8:13 pm

eBay DSR’s got you down, interested in joining the conversation?

The PESA and ECMTA are opening up their members only conference call this week to readers of the Trading Assistant Journal.

Call in Thursday at 2PM Pacific 5PM Eastern to learn what PESA & ECMTA members are doing to improve DSR’s and improve best practices.

If your interested in listening in, either on the phone or via a live feed, follow this URL: http://snurl.com/23zdf

CrunchyPostingGoodness / April 10th, 2008 at 4:22 am

@ Richard Brewer-Hay,

Thank you for taking the time to explore with eBay the ability to have tiered levels of sellers! I truely hope eBay seriously considers it, as I believe it will have a very positive effect for the site as well as its users.

I started out selling my household items on eBay, but quickly learned that I could make a business out of my household sales. When I started looking into suppliers for brand new merchandise, I realized that I could not sell these items on eBay for much of a profit. It seems to me that most of the buyers on eBay are looking to pay no more than 50% under retail value.

However, I have sold these new items successfully on a different selling venue for the past year. It has been my experience, on that other venue, that I can sell the these items for only $0.50 to $1.00 under retail value very successfully and frequently, unlike eBay.

I believe the primary difference is in the type of buyer that other site attracts. Buyers who are willing to pay a realistic price for an item in order to have the convenience and ease of dealing with a professional seller. A professional seller, who gets their items from a supplier, can not compete with the low prices offered by the casual, average person who is just getting rid of unwanted items on eBay, unless there is something which distinguishes the sellers level of experience and service from one another.

The current PowerSeller program is not worthwhile to my business, given the lack of profit I would make off of any sale on eBay, when trying to competitively price against hobby sellers. Perhaps distinguishing professional sellers from hobby sellers would encourage those looking to deal with a professional seller to pay a realistic price for the item, rather than going for the lower, bargain price offered by a hobby seller.

Diane Dunkin / April 29th, 2008 at 6:18 pm

USHER LIEBERMAN On 04.04.2008 at 8:47 pm SAID:

“Scot Wingo in his presentation at Catalyst on the lifecycle of eCommerce retailers said that eBay is often a place to start and over time as you become more successful you become multi-channel. …we have to make changes that encourage multi-channel eCommerce retailers to move more of your inventory to eBay…”

Mr. Lieberman, I am a grandmother, a small Ebay seller, selling personal collections and misc., with the hope of growing as others have at Ebay over time. Just as I was seriously getting started at Ebay, all of these changes hit the system.

As a former administrator and business consultant, I view these new changes to the Ebay system as destructive to the Ebay model and very negative for Ebay Sellers.

The Feedback system changes will destroy the Buyer/Seller feedback balance that good Sellers and Buyers work so hard to maintain. Bad Sellers will be punished, but so will good Sellers. 100% positive feedback scores for Sellers will be a thing of the past. Bad buyers will rule.

Most of the other changes in the Ebay system are also negative for Ebay Sellers and changing the “search” system frustrates Buyers and Sellers alike.

The net result is that many Ebay Sellers have been driven to seriously seek out other selling venues. They are becomeing “multi-channel” alright, but not in the way apparently meant by Ebay (“we have to make changes that encourage multi-channel eCommerce retailers to move more of your inventory TO eBay”).

Ebay Sellers large and small are being “encouraged” by a negative Ebay experience to branch out and list inventory on OTHER online auction sites. Ebayers, and former Ebayers, are Emailing their customers and advertizing their new selling locations. While business is still slow on these alternate sites, it will grow over time as it is both easier and cheaper to list on many of these small auction sites.

In the long run, the Ebay changes that are driving Ebay Sellers off Ebay is the best thing that could happen for the online Auction Community. An auction site I looked at today gained 3,000 new members this month. Other sites are doing even better.

No other auction site has near the Buyer turnover of Ebay yet, but Sellers attract Buyers, and there is something to be said about better profit margins and much less listing work at other sites where “Stores” are free or very low cost.

Growing the competition and loosing Sellers and Listings was not the intent of the recent Ebay changes, but that is a result….and it may be too late for Ebay to reverse.

Iluminada Prys / December 12th, 2010 at 12:44 pm

Have been looking at doing some SEO and improving the design on my website for a long time, so this website has been very useful. Clear read also, so thanks!

POST YOUR THOUGHTS

 

Notes: Please note that eBay may, in our sole discretion, reject comments for any reason we deem appropriate. Links of value to readers are welcome, but please use them sparingly - wield spam and you're banished forever.

This is a moderated site and comments will appear if and when they are approved. We will review the queue several times daily, so please don't resubmit if your comment doesn't appear immediately.

Copyright © 2012 eBay Inc. All Rights Reserved - User Agreement // Privacy Policy // Comment Policy // Contributor Guidelines
eBay Ink Blog is powered by WordPress using a theme inspired by P2

social media sellers

Get to know our featured sellers

view full profiles

inked
  • giorodriguez: J Hagel, S. Gandhi, G. Rodriguez: "The Empowered Employee is Coming; Is The World Ready?" Forbes http://t.co/lRYCXpNx #e20 #socbiz @giorodriguez on 02/09/12
  • PayPal: Go Mobile for Deals and Discounts this Valentine’s Day with PayPal: https://t.co/XGUzW5ky @PayPal on 02/07/12
  • PayPalShopping: 2011 Holiday season blows the lid off e-commerce; Major mobile movement with 52% using mobile devices while shopping. http://t.co/nWgVT2wD @PayPalShopping on 02/07/12
Popular Thoughts
This Week
  • eBay’s Richelle Parham speaks at the Urban Economic Forum posted on 02/03/12 at 8:46 am EST
  • eBay Ink Social Media Seller, Marsha Collier, Nominated for a Small Business Book Award posted on 02/02/12 at 11:16 am EST
  • The PayPal 1099-K: What is it? posted on 02/08/12 at 10:17 am EST
Last 30 Days
  • PayPal mobile payments pilot at 51 Home Depot stores posted on 01/18/12 at 4:54 pm EST
  • eBay employees are invited to Bring it. Sell it. Ship it. posted on 01/26/12 at 3:07 pm EST
  • eBay’s Richelle Parham speaks at the Urban Economic Forum posted on 02/03/12 at 8:46 am EST

See earlier posts

  • Marketplace
  • trends
  • ebay
  • infographic
  • hunch
  • womenentrepreneurs
  • WHEconForum
  • InkRoundUp
  • e-commerce
  • social commerce
  • mobile commerce
  • social media
  • AWPSocial
  • linkedin
  • Barger
  • Social Media Strategist
  • awpagesociety
  • Altimeter Group
  • Arthur Page
  • Jeremiah Owyang
  • book award
  • social media sellers
  • marsha collier
  • sm sellers
  • pete cashmore
  • Mashable
  • davos
  • video interview
  • john donahoe
  • davosdocs
  • iphone
  • ebay mobile
  • mobile app
  • daytona

Checkout all tags

c
compose new post
j
next post/next comment
k
previous post/previous comment
r
reply
e
edit
o
show/hide comments
t
go to top
l
go to login
h
show/hide help
esc
cancel